Merchant Growth Account Manager - Benelux (Amsterdam)

myPOS AD; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid in Amsterdam office

29 days holiday + 8% holiday allowance

Pension scheme

MyPOS Academy & LinkedIn Learning

Referral bonus & team events

Travel expense reimbursement & company

Equipment: laptop & phone

Job summary

myPOS is seeking an Account Manager for the Benelux team in Amsterdam to manage a named merchant portfolio and drive growth. You will build trusted relationships, advise on product usage and support merchants to achieve long-term success.

Reporting to the Country Manager, you will plan across accounts, review performance, and identify opportunities while collaborating with Sales, Product and Marketing. Dutch and English fluency is required for this role.

Qualifications

• At least 5 years in account management, key account sales or customer success.
• Experience with SMB and mid-market within payments/fintech or software.
• Ability to grow and retain customers and protect revenue.
• Strong commercial judgement and relationship-building with decision-makers.
• Excellent communication in Dutch and English; customer-focused approach.
• Ability to coordinate across multiple internal teams to deliver outcomes.

Responsibilities

• Merchant Relationship Management: build lasting relationships with owners and finance leads.
• Account Planning & Business Reviews: lead reviews and annual plans.
• Retention & Merchant Health: monitor performance and reduce churn.
• Portfolio Growth & Product Adoption: identify opportunities and guide adoption.
• Operational Support & Issue Resolution: main contact for queries and coordinate with teams.
• Cross-functional Collaboration: work with Sales, Product, Marketing and others.
• Commercial Performance & Reporting: maintain CRM records and forecast portfolio.

Skills

Account Management

Commercial Growth

Analytical Skills

Stakeholder Management

Communication

Collaboration

Job description

myPOS is seeking an Account Manager for the Benelux team in Amsterdam to manage a named merchant portfolio and drive growth. You will build trusted relationships, advise on product usage and support merchants to achieve long-term success.

Reporting to the Country Manager, you will plan across accounts, review performance, and identify opportunities while collaborating with Sales, Product and Marketing. Dutch and English fluency is required for this role.