Member Care Advisor

TrainMore; Amsterdam; In loco; EUR 27.000 - 32.000; Tempo pieno

Descrizione del lavoro

Urban Gym Group seeks a Member Care Advisor to join our head office team in Amsterdam. You’ll be the go-to person for members, onboarding new members and keeping long-term members engaged via online channels, ensuring every interaction feels personal and part of the UGG experience.

Your role centers on ticketing, live chat, and social media, with accurate record-keeping and clear guidance on services. A service mindset, commercial awareness, and teamwork drive growth and member retention.

Competenze

• Excellent customer service mindset with a focus on member satisfaction.
• Fluent in English with strong written communication and attention to detail.
• Commercial awareness: ability to retain members and identify upsell opportunities.
• Team-oriented, proactive, and able to collaborate across departments.
• Passion for fitness and Urban Gym Group’s urban, energetic vibe.

Mansioni

• Communicate with members through our ticket system, live chat, and social media platforms.
• Accurately record conversations with our members.
• Inform and advise our members about our services.

Conoscenze

Customer service

English fluency

Written communication

Detail-oriented

Cross-department collaboration

Upsell awareness

Strumenti

Ticket system

Live chat

Social media platforms

Descrizione del lavoro

40 Hours | Amsterdam

Urban Gym Group is looking for a Member Care Advisor to join our head office team. You’ll be the go-to person for our members, supporting them throughout their journey with us via online channels. From onboarding new members to keeping long-term members engaged, you’ll make sure every interaction feels personal, smooth, and part of the UGG experience. With your service mindset and commercial awareness, you’ll help members stay motivated, connected, and excited about being part of our community.

Your main responsibilities:

• Communicate with our members through our ticket system, live chat, and social media platforms (no phone channels are used at the moment)
• Accurately record conversations with our members
• Inform and advise our members about our services

You:

• Put member satisfaction at the heart of everything you do and consistently deliver high service standards
• Have a proactive, solutions-focused mindset and enjoy turning challenges into opportunities
• Are commercially driven: you understand how to retain members, spot upsell opportunities, and contribute to business growth
• Communicate fluently in English, with strong written skills and an eye for detail
• Thrive in a fast-paced, team-oriented environment and can work effectively across departments
• Bring a passion for fitness, well-being, and Urban Gym Group’s energetic, urban style — and know how to share that enthusiasm with others

We offer:

• A role during regular office hours at our head office
• A starting salary of €2650,- gross based on full time and 8% holiday pay based on your annual salary
• Pension plan to support your future.
• 26 holidays based on full-time employment
• Exchange of public holidays
• Participate in our Work in Club Programme
• Charity work one day per year
• Unlimited access to all our first-class locations for you and a +1
• Unlimited access to the services of our well-being partner OpenUp for you and your family
• Up to one day per week working from home
• Remote work option for 10 days a year