Member Care & Experience Advisor (Remote Options)

TrainMore; Amsterdam; On-site; EUR 27,000 - 32,000; Full time

Job summary

Urban Gym Group seeks a Member Care Advisor to join our head office team in Amsterdam. You’ll be the go-to person for members, onboarding new members and keeping long-term members engaged via online channels, ensuring every interaction feels personal and part of the UGG experience.

Your role centers on ticketing, live chat, and social media, with accurate record-keeping and clear guidance on services. A service mindset, commercial awareness, and teamwork drive growth and member retention.

Qualifications

• Excellent customer service mindset with a focus on member satisfaction.
• Fluent in English with strong written communication and attention to detail.
• Commercial awareness: ability to retain members and identify upsell opportunities.
• Team-oriented, proactive, and able to collaborate across departments.
• Passion for fitness and Urban Gym Group’s urban, energetic vibe.

Responsibilities

• Communicate with members through our ticket system, live chat, and social media platforms.
• Accurately record conversations with our members.
• Inform and advise our members about our services.

Skills

Customer service

English fluency

Written communication

Detail-oriented

Cross-department collaboration

Upsell awareness

Tools

Ticket system

Live chat

Social media platforms

Job description

Urban Gym Group seeks a Member Care Advisor to join our head office team in Amsterdam. You’ll be the go-to person for members, onboarding new members and keeping long-term members engaged via online channels, ensuring every interaction feels personal and part of the UGG experience.

Your role centers on ticketing, live chat, and social media, with accurate record-keeping and clear guidance on services. A service mindset, commercial awareness, and teamwork drive growth and member retention.