HR Advisor

TrainMore; Amsterdam; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

26 holidays + public holidays

OpenUp mental health access

Free membership for you and a +1

Volunteering leave

3% employer pension contribution withV

10 remote work days pr. year

Daily fruit

Coffee & tea

Job summary

TrainMore is seeking an HR Advisor in Amsterdam to be the first point of contact for employees and managers on people matters, focusing on employee relations and wellbeing. You will provide practical, credible guidance, manage the HR mailbox and support site managers across clubs.

You will require at least six years of HR experience in a multi-site, fast-paced environment, strong knowledge of Dutch employment law, fluent English and Dutch, and a collaborative, discreet approach.

Qualifications

• Minimum 6 years' HR experience, ideally in multi-site or fast-paced environments.
• Demonstrable experience handling employee relations, including performance issues and disciplinary processes in The Netherlands.
• Experience managing sickness absence cases in line with Dutch law (Wet Poortwachter).

Responsibilities

• Advise and support managers through full range of employee relations casework, including performance management, misconduct, and dismissal.
• Lead wellbeing and sickness absence management, including reintegration planning and UWV compliance.
• Handle HR queries via the mailbox, guiding employees and managers on policy and contracts.
• Spot patterns for process improvements and support HR projects across clubs.

Skills

Communication skills

Bilingual English and Dutch

Discretion

Resilience under pressure

Stakeholder management

Site visits

Job description

Amsterdam | 32-40 per week

Reports to: Head of HR

The HR Advisor is the first point of contact for employees and managers on people matters, with a focus on employee relations and wellbeing. The role provides practical, credible advice on challenging situations, manages the HR mailbox, and is a visible presence across the clubs, supporting managers and employees where they work. We aim to build a happy, healthy workforce by giving our employees the support and encouragement to look after their wellbeing, and we step in as an employer when it is needed.

Our values are: we do, we care, we challenge, we energize. We expect you to live these values every day, uphold them in how you work and make decisions, and act as an ambassador for them across the clubs and the wider business.

Key responsibilities

Employee relations

• Advise and support managers through the full range of employee relations casework, including performance management, misconduct, dismissal and other challenging workplace situations
• Escalate complex or contentious ER cases to the Head of HR and liaise with external legal counsel where necessary
• Have informal and formal conversations with employees and managers about workplace challenges, acting as a trusted, approachable point of contact

Sickness absence management

• Lead wellbeing conversations with employees and managers, identifying early risk factors and supporting healthy attendance
• Manage longer term absence cases including liaison with the company doctor
• Advise managers and employees throughout the absence process on rights, obligations and next steps
• Support reintegration trajectories, including first- and second-track planning, progress monitoring, and documentation for UWV compliance

Query handling & employee support

• Act as first-line response for the HR mailbox, triaging and resolving queries or escalating where appropriate
• Provide clear, accurate guidance to employees and managers on policy, process and contractual matters

Continuous improvement

• Spot patterns in queries and cases and suggest process or policy improvements
• Support wider HR projects and initiatives as needed

Requirements

Experience

• Minimum 6 years' HR experience, ideally in a multi-site or fast-paced environment
• Demonstrable experience handling employee relations casework, including conflict resolution, performance issues and disciplinary/dismissal processes in The Netherlands
• Demonstrable experience managing sickness absence cases in line with Dutch legislation (Wet Poortwachter)

Knowledge

• Strong working knowledge of Dutch employment law, including dismissal grounds/procedures and sickness absence and reintegration obligations (Wet Poortwachter)
• Understanding of GDPR requirements as they apply to HR data and investigations

Skills & attributes

• Confident, credible communicator, able to build trust quickly with employees at all levels and handle sensitive or difficult conversations with sound judgement
• Discreet and comfortable handling confidential and sensitive matters
• Resilient, able to remain calm and objective when managing conflict or high-pressure situations
• Comfortable being out of the office and visiting sites regularly
• Embodies and champions our values: we do, we care, we challenge, we energize
• Fluent English and Dutch required

What success looks like

• ER cases are managed fairly, consistently and in line with policy and legislation
• Sickness absence cases are managed compliantly and proactively, minimising long-term absence
• Employees and managers across clubs know who the HR Advisor is and feel comfortable raising issues with them
• The HR Advisor is a visible ambassador for our values across the business

We offer

• Competitive salary
• 26 holidays + public holidays (includes your birthday off) based on full-time employment
• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
• Free membership for you and a +1 of your choice in all of our labels (NL + UK included)
• Volunteering leave (1 day pr. year)
• 3% employer pension contribution with Vive
• 10 remote work days pr. year role dependant, based on full-time employment (within the European timezones)
• Daily fresh fruit
• Coffee & tea