Medical Devices Field Service Engineer

Johnson & Johnson Co.; Amersfoort; On-site; EUR 54,000 - 85,000; Full time

Benefits offered by this job

Annual bonus

Vacation days

Well-being reimbursement

Job summary

Johnson & Johnson Netherlands seeks a Specialist, Technical Customer Support to provide on-site technical service for surgical equipment across markets. This role performs safety checks, maintenance, repairs, and installations, with travel within the European Field operations network.

You will build strong customer relationships, support service contracts, and contribute to improvements while upholding Credo values.

Qualifications

• Strong knowledge of technical service for medical equipment.
• Experience with ophthalmic or diagnostic equipment is a plus.
• Excellent problem-solving and troubleshooting skills.

Responsibilities

• Provide on-site technical support, safety checks, preventive maintenance, repairs, and system enhancements.
• Deliver, install, and document surgical equipment according to Quality Management System standards.
• Maintain installed base records, device history files, performance data, and warranty tracking.
• Manage the complaint process and drive continuous product improvement.
• Oversee tools and test equipment while supporting service contracts and sales.
• Engage with customers across markets and address local requirements.

Education

Associate degree in medical electronics, post-secondary technical training, or equivalent education.

Job description

Johnson & Johnson Netherlands seeks a Specialist, Technical Customer Support to provide on-site technical service for surgical equipment across markets. This role performs safety checks, maintenance, repairs, and installations, with travel within the European Field operations network.

You will build strong customer relationships, support service contracts, and contribute to improvements while upholding Credo values.