Customer Service Manager — Lead Service Delivery & Safety

The Manitowoc Company; Breda; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Mobile working option

Attractive remuneration

Job summary

A leading machinery manufacturing firm in Breda, Netherlands is seeking a Manager Customer Service to lead the local team. The role involves managing customer relationships, promoting new services, and ensuring quality standards. Ideal candidates will have a strong technical background, experience in employee management, and be fluent in Dutch and English. This full-time position offers flexible working hours and an attractive remuneration package.

Qualifications

• Very good technical understanding, ideally product-specific knowledge in the field of mobile cranes.
• Experience in employee management and in setting up or expanding an organization.

Responsibilities

• Lead the local customer service team and manage customer relationships.
• Promote and develop new services while ensuring timely support regarding technical issues.
• Implement safety standards and ensure ISO compliance.

Skills

Customer relationship management

Technical understanding

Employee management

Business fluent Dutch

Good English skills

Education

Completed training or studies in a commercial or technical field

Job description

A leading machinery manufacturing firm in Breda, Netherlands is seeking a Manager Customer Service to lead the local team. The role involves managing customer relationships, promoting new services, and ensuring quality standards. Ideal candidates will have a strong technical background, experience in employee management, and be fluent in Dutch and English. This full-time position offers flexible working hours and an attractive remuneration package.