Spa Concierge

Mandarin Oriental Group; Amsterdam; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Salary scale IV

Career progression

Staff meals

Pension contributions

Travel allowance

F&B discount card

Health insurance discount

Yoga sessions

Job summary

Mandarin Oriental Conservatorium in Amsterdam is seeking a Spa Concierge to welcome guests and coordinate the spa journey, ensuring a smooth, luxurious experience.

You should have at least one year in luxury spa concierge/reception, strong English, some Dutch, and experience with reservations software; the role offers a structured training path and staff benefits in a renowned global hotel brand.

Qualifications

• A minimum of one year experience as a Concierge/Receptionist in a Spa, preferably in a luxury setting;
• Excellent proficiency in the English language (both written and verbal). Proficiency in Dutch is a plus;
• Proficiency with reservations software and IT systems;
• A strong sense of responsibility: always follows up, is accurate and knows how to deliver exceptional and personalised service.

Responsibilities

• Assisting in the smooth flow of the guest’s journey throughout their stay in the spa;
• Proactively greeting, interacting, and assisting guests in a professional manner;
• Organising appointment scheduling in order to maximise use of time and profitability whilst ensuring that the guests needs are of first importance;
• Have the ability to courteously interact and answer all spa and hotel related questions with guests;
• Completing daily briefing and informing the spa team of daily updates and information;
• Have a thorough understanding of all retail sales items sold and all Mandarin Oriental treatments and packages offered in the spa.

Skills

Spa concierge experience

Excellent English

Dutch language (plus)

Reservations software

IT systems

Tools

Reservations software

IT systems

Job description

Spa Concierge

Mandarin Oriental Conservatorium is looking for a Spa Concierge to join our Akasha Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

As Spa Concierge you will be responsible for the following duties:

• Assisting in the smooth flow of the guest’s journey throughout their stay in the spa;
• Proactively greeting, interacting, and assisting guests in a professional manner;
• Organising appointment scheduling in order to maximise use of time and profitability whilst ensuring that the guests needs are of first importance;
• Have the ability to courteously interact and answer all spa and hotel related questions with guests;
• Completing daily briefing and informing the spa team of daily updates and information;
• Have a thorough understanding of all retail sales items sold and all Mandarin Oriental treatments and packages offered in the spa.

Spa Concierge, you will be working on a rotating shift basis, Monday to Sunday, 38 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and holidays), so flexibility is required for this position.

The name Akasha reflects a core vision to harmoniously unite the four basic elements of nature: earth, water, fire and air. This combination enables a transformational and balancing experience where body, mind and soul are fully aligned. Akasha is located in a 1000m2 area in the hotel, with 7 treatment rooms, a swimming pool, Watsu tub and private Hammam. This serene environment is ideal for our guests to relax and recharge. Akasha is open daily from 6:30AM until 10:00PM.

The team in Akasha consists of therapists, attendants, trainers and concierges. Akasha has been awarded five times Best Hotel Spa of the Netherlands. Within this role it is your goal to receive this award for the years to come!

As Spa Concierge we expect from you:

• A minimum of one year experience as a Concierge/Receptionist in a Spa, preferably in a luxury setting;
• Excellent proficiency in the English language (both written and verbal). Proficiency in Dutch is a plus;
• Proficiency with reservations software and IT systems;
• A strong sense of responsibility: always follows up, is accurate and knows how to deliver exceptional and personalised service.

Our commitment to you:

• A salary in scale IV of the Dutch Horeca CAO;
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
• Discounted stays at our beautiful properties across the Group;
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
• Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers.

Discover your role within our luxury hotel:

The Conservatorium Hotel is on track to transition to Mandarin Oriental by early 2026. Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.
Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via [phone].
Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.

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