Luxury Retail Team Lead – Client Experience & Growth

RIMOWA; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Profit-sharing

24 vacation days

Travel & meal allowances

Staff discount

Job summary

RIMOWA in Amsterdam seeks a Supervisor to lead the store team alongside the Store Manager, ensuring exceptional client experiences and smooth daily operations. You will guide staff, uphold visual standards, and contribute to strategic growth in a luxury retail environment.

You will drive talent development, coach colleagues, and foster long-term relationships with discerning clients, delivering unforgettable journeys that reinforce brand loyalty.

Qualifications

• Leadership experience in retail teams.
• Strong communication and coaching abilities.
• Fluent in Dutch and English.
• Experience in luxury retail is a plus.

Responsibilities

• Lead the team together with Store Manager/Assistant Store Manager and take a leadership role in their absence.
• Drive growth by analyzing product and consumer trends.
• Develop the team and train new colleagues.
• Maintain store organization in line with visual merchandising guidelines.
• Provide an outstanding client experience and build brand loyalty.
• Build long-term client relationships using our tools.
• Assist with special requests and coordinate repairs with client care.

Skills

People management

Retail leadership

Client experience

Visual merchandising

Interpersonal skills

Storytelling

Dutch language

English language

Job description

RIMOWA in Amsterdam seeks a Supervisor to lead the store team alongside the Store Manager, ensuring exceptional client experiences and smooth daily operations. You will guide staff, uphold visual standards, and contribute to strategic growth in a luxury retail environment.

You will drive talent development, coach colleagues, and foster long-term relationships with discerning clients, delivering unforgettable journeys that reinforce brand loyalty.