Luxury Retail Team Coach & Sales Leader

TAPESTRY; Amsterdam; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador Programme

Social events

Employee discount

Incentive programme

Job summary

Coach is seeking a Supervisor to join our store leadership team in Amsterdam. You will model Coach's Selling & Service standards, drive sales, clienteling, operations, and team development on the floor, while championing an inclusive, equitable and diverse culture.

You will lead by example, coach in real time, leverage omni-channel and livestream selling to maximize productivity and profitability, and ensure adherence to privacy and store policies in a fast-paced environment.

Qualifications

• 1+ years of retail experience with supervisory responsibilities preferred.
• Proven ability to lead teams and deliver results in a customer-focused retail environment.
• Current knowledge of fashion trends and market competition.
• Proficiency with POS systems, Mobile POS, and retail reporting tools; ability to operate iPad/laptop.

Responsibilities

• Create a high-energy, service-focused environment that delivers the Coach Experience.
• Model and coach selling behaviors, including team selling and servicing multiple customers.
• Partner with leadership to adapt strategies, drive category growth, and achieve financial results.
• Hold team accountable for sales and key metrics; use floor supervision to impact productivity.
• Lead omni-channel and virtual selling initiatives, including livestream shopping.
• Drive clienteling and customer data acquisition per Coach standards and legal requirements.
• Act as a trusted fashion advisor; maintain knowledge of collections, trends, and competitors.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Inspire and coach the team to exceed performance standards; provide timely, actionable feedback.
• Delegate, empower, and support career progression; foster inclusion and open dialogue.
• Take initiative on personal development; set short- and long-term goals.
• Manage daily operational tasks to Coach standards; adapt seamlessly to business needs.
• Leverage technology to build relationships and drive results.
• Ensure adherence to retail policies, data privacy laws, and store upkeep requirements.

Skills

Retail leadership

Team leadership

Fashion trends

POS systems

Office suite

Livestream selling

English proficiency

Tools

POS systems

Mobile POS

Retail reporting tools

iPad/Laptop

Job description

Coach is seeking a Supervisor to join our store leadership team in Amsterdam. You will model Coach's Selling & Service standards, drive sales, clienteling, operations, and team development on the floor, while championing an inclusive, equitable and diverse culture.

You will lead by example, coach in real time, leverage omni-channel and livestream selling to maximize productivity and profitability, and ensure adherence to privacy and store policies in a fast-paced environment.