Luxury Retail Team Lead — Client Experience & Growth

Gruppe Louis Vuitton; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Louis Vuitton Amsterdam Schiphol is seeking a passionate Team Manager to lead our team, elevating client journeys through exceptional experiences and nurturing talent in line with our Maison values. You will coach a 5–10 person team, ensure flawless selling ceremonies, and maintain visual standards in collaboration with Merchandising.

This role focuses on driving sales performance and developing people in a luxury retail environment.

Qualifications

• Strong leadership and people-management capabilities.
• Experience in high-end fashion retail and client experience.
• Fluent Dutch and English communication skills.

Responsibilities

• Recruit, inspire and empower your team to achieve excellence in performance and client experience.
• Identify and nurture individual development needs, ensuring continuous training and growth.
• Deliver regular, thoughtful performance evaluations to support long-term success.
• Act as an ambassador, fostering a positive and inclusive environment aligned with Louis Vuitton values.
• Guide the team in delivering a refined selling ceremony rooted in savoir-faire and emotional connection.
• Monitor client feedback and implement improvements to further enhance satisfaction.
• Cultivate a true client-centric mindset through coaching, tools and data-driven insights.
• Maintain a good understanding of the Louis Vuitton universe, our collections, craftsmanship and heritage.
• Ensure optimal product assortment and flawless visual representation in collaboration with Merchandising and Visual Merchandising.
• Drive sales performance by setting smart objectives, analyzing results and implementing strategic actions and close collaboration with the Store Manager and internal business partners.
• Identify growth opportunities for your business by follow trends and market developments and anticipate accordingly.

Skills

Team leadership

Coaching

People development

Retail knowledge

Client relationship

Dutch & English

Job description

Louis Vuitton Amsterdam Schiphol is seeking a passionate Team Manager to lead our team, elevating client journeys through exceptional experiences and nurturing talent in line with our Maison values. You will coach a 5–10 person team, ensure flawless selling ceremonies, and maintain visual standards in collaboration with Merchandising.

This role focuses on driving sales performance and developing people in a luxury retail environment.