Luxury Retail Team Leader - Client Experience

LVMH Group; Amsterdam; Hybrid; EUR 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation with profit‑s

24 paid vacation days

Travel & Meal allowances

Staff discount on RIMOWA products

International LVHM environment

Career development opportunities

LVMH Heart Fund support

On-site parking and job bikes

Job summary

RIMOWA in Amsterdam seeks a store leader to guide the team in the absence of the Store Manager and drive growth through product and consumer insights.

You will train colleagues, maintain visual standards, and deliver unforgettable client experiences, building lasting relationships while supporting repairs with the client care team. Fluency in Dutch and English is essential, with other languages a plus.

Qualifications

• Passionate about storytelling, lifestyle, luxury and travel.
• Experienced with people management and look to drive personal growth for those in your team.
• Confident in your inter-personal skills and excel in dealing with both team members and clientele.
• Enthusiastic about retail and delivering memorable experiences for our clientele.
• Have a great eye for visual details and are eager to achieve team objectives.
• Proactive in how you approach clientele, build long-term relationships and approach each situation with a collaborative spirit.
• Experienced in the sector.
• Advanced level of Dutch and English. Additional languages are a plus.

Responsibilities

• Lead your team alongside the Store Manager/Assistant Store Manager and hold a leadership position in their absence.
• Drive strategic growth through careful analysis of product and consumer trends.
• Help develop the team and train new colleagues.
• Keep store well organized and in-line with RIMOWA visual merchandising guidelines.
• Provide an outstanding and unforgettable client experience. Whether they are long-time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA journey is our top priority.
• Build long-term relationships with our clientele by leveraging our tools to foster brand loyalty.
• Assist with special requests and perform repairs in coordination with our client care department.

Job description

RIMOWA in Amsterdam seeks a store leader to guide the team in the absence of the Store Manager and drive growth through product and consumer insights.

You will train colleagues, maintain visual standards, and deliver unforgettable client experiences, building lasting relationships while supporting repairs with the client care team. Fluency in Dutch and English is essential, with other languages a plus.