Luxury Client Advisor – High Jewelry & VIP Service

NL10 RLG Europe B.V.

Amsterdam

On-site

EUR 38,000 - 52,000

Full time

6 days ago

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Benefits offered by this job

13th month salary

Bonus

Commission

Travel cost reimbursement

Job summary

Van Cleef & Arpels in Amsterdam is seeking a Client Advisor to deliver exceptional service and drive sales through expert product knowledge and premium client care. You will advise on high jewelry, manage client relationships, and participate in outbound clienteling to expand the client portfolio.

The role requires strong English and Polish, a sales mindset, and the ability to work in a luxury retail environment. Competitive compensation is offered with performance incentives.

Qualifications

Background in customer support, hospitality or retail.
Excellent understanding of customer service.
Keen sales skills.
Written and verbal communication at native level English and/or Polish.
Keyboarding skills of at least 50 wpm.

Responsibilities

Advise, sell & clienteling to build and maintain client relationships.
Drive sales through professional client interactions meeting targets.
Be a role model for the Maison selling ceremony.
Handle client issues and advise on resolutions.
Manage inbound calls, emails & social media messages promptly.
Develop outbound clienteling actions to grow the client portfolio.
Process orders by phone and data entry in CRC systems.
Stay current on Maison products, history and events.

Skills

Customer service

Sales skills

Computer literacy

Typing 50 wpm

English

Polish

Job description

The role requires strong English and Polish, a sales mindset, and the ability to work in a luxury retail environment. Competitive compensation is offered with performance incentives.

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