CRC Client Advisor - English & Polish

NL10 RLG Europe B.V.; Amsterdam; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

13th month salary

Bonus

Commission

Travel cost reimbursement

Job summary

Van Cleef & Arpels in Amsterdam is seeking a Client Advisor to deliver exceptional service and drive sales through expert product knowledge and premium client care. You will advise on high jewelry, manage client relationships, and participate in outbound clienteling to expand the client portfolio.

The role requires strong English and Polish, a sales mindset, and the ability to work in a luxury retail environment. Competitive compensation is offered with performance incentives.

Qualifications

• Background in customer support, hospitality or retail.
• Excellent understanding of customer service.
• Keen sales skills.
• Written and verbal communication at native level English and/or Polish.
• Keyboarding skills of at least 50 wpm.

Responsibilities

• Advise, sell & clienteling to build and maintain client relationships.
• Drive sales through professional client interactions meeting targets.
• Be a role model for the Maison selling ceremony.
• Handle client issues and advise on resolutions.
• Manage inbound calls, emails & social media messages promptly.
• Develop outbound clienteling actions to grow the client portfolio.
• Process orders by phone and data entry in CRC systems.
• Stay current on Maison products, history and events.

Skills

Customer service

Sales skills

Computer literacy

Typing 50 wpm

English

Polish

Job description

Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence. The Client Advisor is the voice of Van Cleef & Arpels for our clients, as he/she builds and maintains strong relationships with them. While advising via phone and web based channels, you are responsible for upholding excellent level of client support and developing sales. Aside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, develop your client portfolio, maintain the interest and engagement of your clients at the highest level. As a specialist of the Maison, you will deliver expert knowledge on the products and Maison, while providing the highest quality of service and client satisfaction.

KEY RESPONSIBILITIES

• Advising, selling & clienteling
• Drive sales through professional and courteous client interactions meeting the Maison targets
• Be a role model regarding the Maison selling ceremony
• Handle & solve issues related to clients
• Handle all inbound calls, e-mails & social media messages and greet all clients in a timely, professional and engaging manner
• Actively develop outbound clienteling actions to enhance your client portfolio
• Process orders initiated by phone; this will involve a great deal of data entry in the CRC systems
• Consistently seek new product knowledge to act as an expert for the Maison
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
• Follow-up client satisfaction barometer KPIs and answer to your clients following their questionnaire feedbacks
• Maison identity & expertise
• Know the Maison products, History and events calendar to convey story telling to your clients
• Know the Maison e-Retail procedures (selling, customer services, return & exchanges, delivery)
• Be a referent for High Jewelry, Jewelry & Watchmaking know-how
• Be proactive in building strong synergies and collaboration with the Boutique network to offer seamless experience to our clients

YOUR PROFILE

If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Van Cleef & Arpels Client Advisor. Your background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills. To be successful, you know your market, and have a strong command of your language, with communication skills that are superb and represent the quality Van Cleef & Arpels personify. As a good team player, you are flexible, positive, dedicated and a multitask wizard.

You must be able to demonstrate the following key capabilities:

• Excellent understanding of customer service
• Keen sales skills
• Computer literacy
• Keyboarding skills of at least 50wpm
• Written and verbal communication skills at a native level of English and/or Polish
• Be constructive in difficult situations
• Collaborate with others to enhance work processes, tools and governance
• Be eager to learn new competencies, capabilities and knowledge

WE OFFER

• A supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector.
• With us, you can start anywhere and go everywhere.
• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• We encourage our people to be curious, drive their own career, and dream big.
• Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments.
• To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission and a full reimbursement of travel costs.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.