Luxury Client Advisor – High Jewelry Sales & Service

VAN CLEEF & ARPELS; Amsterdam; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

13th month bonus

Bonus

Commission

Travel reimbursement

Job summary

Van Cleef & Arpels is seeking a Client Advisor in Amsterdam to engage clients via phone and digital channels, delivering luxury service and driving sales. You will build strong client relationships, advise on Maison products, and uphold the brand's standards across interactions.

You will handle inquiries, develop client portfolios, and work with the boutique network to ensure a seamless client experience. Multilingual communication and deep product knowledge are essential.

Qualifications

• Excellent customer service
• Keen sales skills
• Computer literacy
• Keyboarding skills of at least 50wpm
• Written and verbal communication skills at a native level of English and/or Polish
• Be constructive in difficult situations
• Collaborate with others to improve processes
• Eagerness to learn new competencies

Responsibilities

• Drive sales through professional and courteous client interactions meeting targets
• Be a role model regarding the Maison selling ceremony
• Handle & solve issues related to clients
• Handle all inbound calls, emails & social media messages and greet clients in a timely, professional manner
• Actively develop outbound clienteling actions to enhance your client portfolio
• Process orders initiated by phone; heavy data entry in CRC systems
• Maintain product knowledge to act as an expert for the Maison
• Display strong selling and negotiating skills; overcome objections and close sales
• Follow-up client satisfaction barometer KPIs and respond to feedback

Skills

Strong sales skills

Customer service excellence

Written and verbal English/Polish

Keyboarding 50 wpm

Multilingual communication

Tools

CRC systems

Job description

Van Cleef & Arpels is seeking a Client Advisor in Amsterdam to engage clients via phone and digital channels, delivering luxury service and driving sales. You will build strong client relationships, advise on Maison products, and uphold the brand's standards across interactions.

You will handle inquiries, develop client portfolios, and work with the boutique network to ensure a seamless client experience. Multilingual communication and deep product knowledge are essential.