Luxury Client Advisor — High Jewelry & Clienteling

Richemont (Cartier/Van Cleef); Amsterdam; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

13th month salary

Bonus

Commission

Travel cost reimbursement

Job summary

Van Cleef & Arpels is seeking a Client Advisor in Amsterdam to drive sales through professional client interactions and a premium shopping experience. You will be an expert on Maison products, heritage, and events, delivering storytelling and exceptional service to clients in a fast-paced luxury environment.

You will manage inbound and outbound client communications, process orders, and collaborate with the boutique network to ensure a seamless client journey across channels.

Qualifications

• Customer service experience preferred.
• Strong sales and negotiation skills.
• Excellent communication in English and/or Polish.

Responsibilities

• Drive sales through professional client interactions meeting targets.
• Be a role model for the Maison selling ceremony.
• Handle and solve client issues promptly.
• Manage inbound calls, emails, and social media messages with professionalism.
• Develop outbound clienteling to grow your client portfolio.
• Process orders via phone with data entry in CRC systems.
• Maintain expert knowledge of Maison products and events.
• Demonstrate strong selling skills and close sales by addressing objections.
• Monitor client satisfaction KPIs and respond to feedback.

Skills

Clienteling

Sales skills

English

Polish

Computer literacy

Typing 50 wpm

Job description

Van Cleef & Arpels is seeking a Client Advisor in Amsterdam to drive sales through professional client interactions and a premium shopping experience. You will be an expert on Maison products, heritage, and events, delivering storytelling and exceptional service to clients in a fast-paced luxury environment.

You will manage inbound and outbound client communications, process orders, and collaborate with the boutique network to ensure a seamless client journey across channels.