CRC Client Advisor - English & Polish

Richemont (Cartier/Van Cleef); Amsterdam; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

13th month salary

Bonus

Commission

Travel cost reimbursement

Job summary

Van Cleef & Arpels is seeking a Client Advisor in Amsterdam to drive sales through professional client interactions and a premium shopping experience. You will be an expert on Maison products, heritage, and events, delivering storytelling and exceptional service to clients in a fast-paced luxury environment.

You will manage inbound and outbound client communications, process orders, and collaborate with the boutique network to ensure a seamless client journey across channels.

Qualifications

• Customer service experience preferred.
• Strong sales and negotiation skills.
• Excellent communication in English and/or Polish.

Responsibilities

• Drive sales through professional client interactions meeting targets.
• Be a role model for the Maison selling ceremony.
• Handle and solve client issues promptly.
• Manage inbound calls, emails, and social media messages with professionalism.
• Develop outbound clienteling to grow your client portfolio.
• Process orders via phone with data entry in CRC systems.
• Maintain expert knowledge of Maison products and events.
• Demonstrate strong selling skills and close sales by addressing objections.
• Monitor client satisfaction KPIs and respond to feedback.

Skills

Clienteling

Sales skills

English

Polish

Computer literacy

Typing 50 wpm

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

KEY RESPONSIBILITIES

Advising, selling & clienteling

• Drive sales through professional and courteous client interactions meeting the Maison targets
• Be a role model regarding the Maison selling ceremony
• Handle & solve issues related to clients
• Handle all inbound calls, e-mails & social media messages and greet all clients in a timely, professional and engaging manner
• Actively develop outbound clienteling actions to enhance your client portfolio
• Process orders initiated by phone; this will involve a great deal of data entry in the CRC systems
• Consistently seek new product knowledge to act as an expert for the Maison
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
• Follow-up client satisfaction barometer KPIs and answer to your clients following their questionnaire feedbacks

Maison identity & expertise

Know the Maison products, History and events calendar to convey story telling to your clients

Know the Maison e-Retail procedures (selling, customer services, return & exchanges, delivery)

Be a referent for High Jewelry, Jewelry & Watchmaking know-how

Be proactive in building strong synergies and collaboration with the Boutique network to offer seamless experience to our clients

YOUR PROFILE

If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Van Cleef & Arpels Client Advisor.

Your background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills.

To be successful, you know your market, and have a strong command of your language, with communication skills that are superb and represent the quality Van Cleef & Arpels personify.

As a good team player, you are flexible, positive, dedicated and a multitask wizard.

You must be able to demonstrate the following key capabilities:

• Excellent understanding of customer service
• Keen sales skills
• Computer literacy
• Keyboarding skills of at least 50wpm
• Written and verbal communication skills at a native level of English and/or Polish
• Be constructive in difficult situations
• Collaborate with others to enhance work processes, tools and governance
• Be eager to learn new competencies, capabilities and knowledge

WE OFFER

A supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals - and before you know it, you might even pick up an additional language or two from your colleagues.

Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments.

To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission and a full reimbursement of travel costs.

If this opportunity sounds like a good challenge to you, we would like to hear from you.