Bell Captain/Lead Doorman - W Amsterdam

Hotelprofessionals; Amsterdam; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Free gym access

2 massages per year

Overnight stay for 2 with dinner

Job summary

W Amsterdam is seeking a Bell Captain to lead the Welcome Ambassador team, manage luggage, and ensure guests receive extraordinary service with attention to safety and efficiency.

You will supervise bell desk activities, coordinate with other departments, and help create memorable experiences for guests in a luxury, international setting. Fluency in English is required; Dutch or additional languages are a plus.

Qualifications

• Minimum of one-year experience in the same or similar role.
• Fluency in English.
• Dutch and any other language is appreciated.
• Work Permit for The Netherlands is required.

Responsibilities

• Guide Welcome ambassadors.
• Ensure Welcome Ambassadors fulfill their tasks and responsibilities correctly.
• Create work schedules.
• Receive, store and transport guests’ luggage to the lobby or guest rooms.
• Welcoming and helping guests throughout their stay; follow service standards.

Job description

At Corendon, you step into a dynamic, international work environment where energy, style, and a strong sense of community come together. Here, you’re not just a colleague you become part of a close-knit family driven by passion, ambition, and hospitality. This is the heart of our culture and the essence of the Corendon DNA.

We believe that work is more than just a job. It’s a place where you can be yourself, where you build something meaningful together with your colleagues, and where your contribution is truly appreciated. You’ll experience this not only in the atmosphere but also in everything we offer you.

What is in it for me?

• A competitive salary package
• A stylish, dynamic, international working environment;
• A unique opportunity to be part of a fun, friendly and enthusiastic team;
• Special discounted (staff) rates for 9000+ Marriott hotels worldwide for you, your family and friends!
• Personal coaching & training to support you in your day-to-day job
• Career opportunities within the Corendon group;
• Space for own initiative;
• A you know where you work day, so you will receive 1 overnight stay for 2 people and can enjoy a delicious dinner;
• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party, Friday afternoon drinks and Team outings,
• Free use of our own gym.
• AMAZING discounts with Corendon tour operator
• Special discount. Not only for you, but for your friends and family too!
• Want to try out one of our Mondi restaurants? We will give you 25% discount on your total bill.
• Need some time to recharge? We have our own spa and wellness which you can enjoy with a huge discount. Also, you will get 2 massages for FREE per year.

Become part of the Corendon Family as our new Welcome Ambassador (Bellman/Doorman).

Split across two unique buildings a former telephone exchange and a historic bank W Amsterdam blends heritage with cutting‑edge contemporary design. Located right next to Dam Square, the hotel sits at the epicenter of the city’s fashion, nightlife, and cultural scene. With 238 stylish guest rooms, 23 suites, three WOW Suites and two Extreme WOW Suites, plus destination restaurants THE DUCHESS and MR PORTER, the rooftop W Lounge and the iconic WET Deck pool, W Amsterdam offers a bold, luxurious and energetic experience.

W Hotels does not recruit, we cast Talent.

W Amsterdam, located at Spuistraat 175 is casting a Bell Captain. The Bell captain is responsible to manage and guide the welcome ambassadors (porters) and to make sure that guests receive extraordinary service. The Bell Captain performs security tasks, creates work schedules and assists the team with workload when needed.

What does the job include?

Main Responsibilities Include But Are Not Limited To

• Guide Welcome ambassadors
• Ensure Welcome Ambassadors fulfill their tasks and responsibilities correctly
• Create work schedules
• Check the luggage storeroom by means of correct administration of all luggage / packages stored.
• Avoiding and dealing with guests complaints
• We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage
• Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences
• Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Valet parking
• Receive, store and transport guests’ luggage to the lobby or guest rooms
• Accompany guest to the welcome desk or guest rooms
• Provide information regarding hotel facilities, tourist activities, museum and instructions regarding technical devices
• Make restaurant and theatre reservations and deliver messages to guests
• Identify defects in guest rooms and inform manager and / or department involved
• While fulfilling work related tasks supervise unwanted / malicious guests or visitors
• Approach unwanted / malicious guests or visitors and kindly requests them to leave the building
• Ensure unwanted guests or visitors are appropriately dismissed and inform safety authorities when needed (police, fire brigade ) etc.

Minimum of one-year experience in the same or similar role

Fluency in English

Dutch and any other language is appreciated

Experience in the Luxury Segment is an advantage

Work Permit for The Netherlands is required.

Driver license B is a must