Bell Captain & Welcome Ambassador

Corendon Hotels & Resorts; Amsterdam; Hybrid; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Stylish, international environment

Staff discounts at Marriott hotels

Personal coaching & training

Career opportunities within Corendon

Social activities & team events

Disc. at Corendon tour operator

25% Mondi restaurant discount

2 massages per year

Job summary

W Amsterdam, part of Corendon Hotels & Resorts, is casting a Bell Captain to lead Welcome Ambassadors and ensure guests receive extraordinary service. The role oversees luggage handling, schedules, safety, and guest guidance in a luxury setting by Dam Square.

You will collaborate with multiple departments, casting talent to deliver personalized guest experiences and uphold service standards.

Qualifications

• Minimum of one-year experience in the same or similar role.
• Fluency in English.
• Dutch and any other language is appreciated.
• Experience in the Luxury Segment is an advantage.
• Work Permit for The Netherlands is required.
• Driver license B is a must.

Responsibilities

• Guide Welcome ambassadors.
• Ensure Welcome Ambassadors fulfill their tasks and responsibilities correctly.
• Create work schedules.
• Check the luggage storeroom by correct administration of all luggage/packages.
• Avoiding and dealing with guests complaints.
• Show guests our Whatever/Whenever service and personalize experiences.
• Welcoming and helping guests throughout their stay.
• Follow all company safety and security policies.

Skills

Fluency in English

Dutch language appreciated

Hospitality experience

Adaptability

Team player

Tools

Driver license B

Job description

W Amsterdam, part of Corendon Hotels & Resorts, is casting a Bell Captain to lead Welcome Ambassadors and ensure guests receive extraordinary service. The role oversees luggage handling, schedules, safety, and guest guidance in a luxury setting by Dam Square.

You will collaborate with multiple departments, casting talent to deliver personalized guest experiences and uphold service standards.