French Logistics Customer Service Representative

Randstad - Netherlands; Maastricht; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Free parking on site

Canteen and on-site barista

Job summary

The Mercedes-Benz Customer Assistance Center Maastricht is seeking candidates for a full-time role in the DPS team. You will help resolve logistics issues related to car parts delivery, collaborating with colleagues and keeping stakeholders informed.

Training is provided, and you will work at the head office in Maastricht. The position emphasizes a multicultural, international environment with a 40-hour work week and strong focus on customer satisfaction.

Qualifications

• Fluent in French and English on a native level.
• Other fluent languages are a plus.
• Preferably experienced in a customer service environment.
• Ability to remain calm and collected in difficult customer situations.
• Motivated and very customer minded.
• Capable of working in a team as well as independently.
• Attention to detail with strong organizational and time-management skills.

Responsibilities

• Handle logistical issues in Dealer Parts Support to ensure smooth delivery of car parts.
• Keep all parties updated and work with colleagues to find the best solution.
• On-the-job training provided to learn required knowledge.

Skills

Bilingual French/English

Customer service experience

Calm under pressure

Teamwork and self‑reliance

Attention to detail

Job description

With an international team of more than 1,000 colleagues, Mercedes-Benz Customer Assistance Center works to create the ultimate customer experience. Not only for motorists, but also to support retail and logistics companies. The head office of the Mercedes-Benz Customer Assistance Center is located in Maastricht.

what we offer

• Multicultural and dynamic work environment
• 40 hours per week
• Work at the CAC head office in Maastricht (NL)
• Full time training program
• Personal development
• Required language skills: French and English

who are you

• fluent in French and English on a native level;
• other fluent language skills are a plus;
• preferably experienced in a customer service environment;
• the ability to remain calm and collected in difficult customer situations;
• motivated and very customer minded;
• can work in a team as well as on your own;
• attention to detail based on organizational and time management skills;
• living in the area of Maastricht.

what will you do

The Dealer Parts Support team of Mercedes-Benz Customer Assistance Center takes care of various logistical issues regarding the delivery of car parts. Issues can occur on a daily basis. Transportation, production or administration issues can happen frequently.
In the DPS team you take care of these issues by finding the best and most fitting solution. For these activities it is important that you keep all parties up to date and work with your colleagues to find the solution. There is no specific additional knowledge required. Everything you need to know to do your job properly will be learned in training and on the job!

where will you work

The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Assistance Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience. You will work at the Customer Assistance Center in Maastricht, close to the Maas and the center of Maastricht. From the train station it is less than a 1.5 km walk and also very easily accessible by public transport or bike. There is also free parking on site. And don't forget a cozy company canteen and an on-site barista!

• multicultural, dynamic and international working environment;
• an open, friendly and relaxed atmosphere;
• training program and training on the job;
• 40 hours per week.