Logistics Customer Experience Specialist

Dsv Air & Sea SAU; Venlo; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

24 vacation days

4 additional leave days (ADV)

8% holiday pay

Attractive pension scheme

Access to DSV Academy for training

Job summary

Dsv Air & Sea SAU in Venlo is looking for a Customer Service Representative to manage customer inquiries related to storage and transport. You will ensure efficient order processing and address any customer complaints in a timely manner.

The ideal candidate possesses a customer-focused approach, strong communication skills, and is fluent in both Dutch and English. Join a professional environment that values your input and provides opportunities for growth.

Qualifications

• Some previous experience in a similar role, such as customer service.
• Strong passion for your work and ability to inspire colleagues.

Responsibilities

• Monitor the pick and pack process through our warehouse management system.
• Identify issues and inform customers about potential delays.
• Act as the operational point of contact for assigned customers.
• Handle customer complaints and escalate when necessary.

Skills

Customer-focused approach

Adaptability to new systems

Excellent communication skills

Bilingual in Dutch and English

Job description

Dsv Air & Sea SAU in Venlo is looking for a Customer Service Representative to manage customer inquiries related to storage and transport. You will ensure efficient order processing and address any customer complaints in a timely manner.

The ideal candidate possesses a customer-focused approach, strong communication skills, and is fluent in both Dutch and English. Join a professional environment that values your input and provides opportunities for growth.