Customer Service Specialist — Digitalisation & Optimisation

DSV - Global Transport and Logistics; Sevenum; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

28 vacation days per year

8% holiday pay

Access to training and knowledge

Attractive pension scheme

Job summary

A global logistics company in Venlo is looking for a Customer Service Specialist to enhance the customer experience. You will handle inquiries, monitor shipments, and contribute to process improvements in a collaborative environment. Strong communication in Dutch and English, along with a proactive attitude, is essential for this role, which offers competitive benefits and opportunities for professional development.

Qualifications

• Strong customer focus with proactive problem-solving capabilities.
• Strong communication skills in both Dutch and English.
• Interest in digitalisation and process optimisation.

Responsibilities

• Answer and resolve customer inquiries about shipments and documentation.
• Identify and resolve deviations to improve processes.
• Process and monitor orders and shipments.

Skills

Customer focus

Proactivity

Problem-solving skills

Communication skills (Dutch and English)

Interest in digitalisation

Job description

A global logistics company in Venlo is looking for a Customer Service Specialist to enhance the customer experience. You will handle inquiries, monitor shipments, and contribute to process improvements in a collaborative environment. Strong communication in Dutch and English, along with a proactive attitude, is essential for this role, which offers competitive benefits and opportunities for professional development.