Lead Hotel Operations & Guest Experience (Shift Supervisor)

Ruby GmbH; Amsterdam; Hybrid; EUR 31,000 - 40,000; Full time

Benefits offered by this job

Mobility allowance

Profit sharing

Staff discounts (Ruby F&B Credit)

Training & mentoring

Travel buddy rates

Job summary

Ruby GmbH is seeking a proactive hospitality professional to lead shifts and ensure smooth operations across bar, service, and front desk. You will uphold service, quality, and hygiene standards while training new teammates.

The role suits someone confident, friendly, and adaptable, comfortable with international guests, and fluent in Dutch and English. Join us to contribute to a dynamic team and deliver a memorable Ruby experience.

Qualifications

• Gained experience in a similar hospitality or lifestyle role.
• Flexible and ready to work in shifts.
• Reliable with strong multitasking abilities.
• Confident, joyful demeanor with a sense of humor.
• Enjoys working with international guests and handling diverse needs.
• Fluent in Dutch and English.

Responsibilities

• Lead as shift supervisor, ensuring smooth operations behind the bar, in service, or at the front office.
• Maintain service, quality, and hygiene standards with attention to detail.
• Oversee training, coaching, and onboarding of new team members.
• Ensure clear communication and information flow within the team.
• Address guest feedback promptly and effectively.
• Share insider tips about city hotspots to enhance guest experience.

Skills

Shift leadership

Multitasking

Interpersonal skills

Dutch & English fluency

Hospitality experience

Job description

Ruby GmbH is seeking a proactive hospitality professional to lead shifts and ensure smooth operations across bar, service, and front desk. You will uphold service, quality, and hygiene standards while training new teammates.

The role suits someone confident, friendly, and adaptable, comfortable with international guests, and fluent in Dutch and English. Join us to contribute to a dynamic team and deliver a memorable Ruby experience.