Hotel Operations Lead — Shift Supervisor, Lean Luxury

Ruby; Amsterdam; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Mobility allowance

Ruby F&B Credit

Staff rates

Training & mentoring

Profit-sharing

Job summary

Ruby, a fast-growing hospitality group, seeks a shift supervisor to lead service across bar, dining, and front desk. You will ensure quality, train staff, and communicate smoothly within the team, while delivering warm, personalised guest experiences for international guests.

The role is based in a dynamic Amsterdam setting with lean luxury philosophy. We value friendly personalities, reliability, and a can-do attitude, with opportunities for staff benefits and career growth as Ruby continues to

Qualifications

• Experience in a similar hospitality or lifestyle hotel role.
• Willingness to work in shifts.
• Reliable and able to multitask under pressure.
• Confident, joyful personality with a sense of humour.
• Excellent guest service for international guests.
• Fluent in Dutch and English.

Responsibilities

• Actively work in service and lead as shift supervisor, ensuring smooth operations across bar, service, and front office.
• Maintain service, quality, and hygiene standards with attention to detail.
• Train, coach, and onboard new team members.
• Ensure effective internal communications within the team.
• Take guest feedback seriously and resolve issues quickly and professionally.
• Share insider tips for city hotspots to help guests feel at home from first to last drink.

Skills

Shift supervisor

Hospitality experience

Flexibility

Reliability

Multitasking

Guest service

Dutch language

English language

Job description

Ruby, a fast-growing hospitality group, seeks a shift supervisor to lead service across bar, dining, and front desk. You will ensure quality, train staff, and communicate smoothly within the team, while delivering warm, personalised guest experiences for international guests.

The role is based in a dynamic Amsterdam setting with lean luxury philosophy. We value friendly personalities, reliability, and a can-do attitude, with opportunities for staff benefits and career growth as Ruby continues to