Guest Experience Host & Reception

Ruby Group; Rotterdam; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Mobility allowance

Profit-sharing

Staff rates

Training & mentoring

Talent scouting and positive reviews

Job summary

Ruby Group in Rotterdam invites you to join its vibrant hotel team. You’ll be front of house, greeting guests, handling check‑in, and delivering high‑touch service with a smile.

Your role blends bar, breakfast, and guest experience while you help build a warm, welcoming atmosphere in our new Ruby hotel. Starting in September for October openings, this full‑time position offers 35 hours per week, with opportunities for growth, staff rates, and performance‑driven benefits.

Qualifications

• Ideally gained some experience in the hotel industry.
• Flexible and ready to work in shifts.
• Reliability, multitasking and willingness to learn.
• Empathetic and able to share enthusiasm with others.
• Great sense of humour, team minded and guest‑friendly.
• Fluent in Dutch and English.

Responsibilities

• Be the first point of contact for our guests and make them feel at home from greeting to farewell.
• Support guests with the self-check‑in process and take on front desk duties.
• Prepare cocktails, drinks and snacks with attention to service quality.
• Care for the breakfast buffet in the morning and showcase barista skills.
• Assist with goods receiving, inspection and storage, maintaining mise‑en‑place.
• Share insider tips with guests and point them to the city’s best hotspots.

Skills

Guest service

Multitasking

Communication

Team player

Shift flexibility

Job description

Ruby Group in Rotterdam invites you to join its vibrant hotel team. You’ll be front of house, greeting guests, handling check‑in, and delivering high‑touch service with a smile.

Your role blends bar, breakfast, and guest experience while you help build a warm, welcoming atmosphere in our new Ruby hotel. Starting in September for October openings, this full‑time position offers 35 hours per week, with opportunities for growth, staff rates, and performance‑driven benefits.