L2 Field Support Engineer - Remote/Onsite

nttlimited; Amersfoort; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Field Support Engineer (L2) to deliver remote and onsite technical support. You will manage incidents, configure client infrastructure, and work with stakeholders to restore services quickly and maintain SLA adherence.

The role emphasizes proactive problem resolution, documentation, and effective communication under pressure, with opportunities to grow in a multinational technology leader.

Formación

• Bachelor's degree in Information Technology or Computing or related field.
• Professional level certifications in Data Centre technologies (Cisco/NetApp/EMC, e.g., CCNP DC).
• Professional level certifications in Networking technologies (Cisco/Juniper/Aruba, etc.).
• Collaboration certifications (CCNP Collaboration; MS700/MS720 advantageous; Webex).

Responsabilidades

• Provide second-line remote and onsite technical support and field engineering services.
• Log incidents with detail and escalate when needed to meet SLA.
• Configure and test client infrastructure and software per requirements.
• Coordinate with clients and vendors to resolve problems and ensure service continuity.

Conocimientos

Communication skills

Planning

Pressure handling

Active listening

Client focus

Team collaboration

Educación

Bachelor's degree in IT or Computing

Data Centre certifications (Cisco/NetApp/EMC)

Networking certifications (Cisco/Juniper/Aruba)

Collaboration/Voice certifications (MS, Webex)

Herramientas

Cisco

NetApp

EMC

SBCs/VoIP gear

Descripción del empleo

NTT DATA is seeking a Field Support Engineer (L2) to deliver remote and onsite technical support. You will manage incidents, configure client infrastructure, and work with stakeholders to restore services quickly and maintain SLA adherence.

The role emphasizes proactive problem resolution, documentation, and effective communication under pressure, with opportunities to grow in a multinational technology leader.