Key Account Executive

Röhlig Nederland B.V.; Rotterdam; Híbrido; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Pension scheme

FiscFree benefits (bike, laptop, sport

Training & development

Descripción de la vacante

Röhlig Netherlands B.V. is seeking an experienced freight forwarding operations professional to coordinate customer implementations and optimize service delivery.

You will serve as a bridge between customers, Sales and Operations, ensuring smooth onboarding and ongoing performance. The role requires at least two years in freight forwarding, strong communication, and English proficiency with Dutch language skills required for this Netherlands-based position.

Formación

• At least two years of experience in freight forwarding operations.
• Strong communication skills, a customer-focused mindset and a proactive approach to retention.
• Ability to understand complex customer requirements and improve operational processes.
• Collaborative working style with fluent written and spoken English; Dutch proficiency is required for this Netherlands-based role.

Responsabilidades

• Coordinate customer implementation, maintain customer operating procedures and monitor service requirements and KPIs.
• Act as a link between customers, Sales and Operations, including customer reviews, quarterly business reviews and onboarding support.
• Coordinate bookings, monitor confirmations and proactively resolve service issues during implementation and ongoing operations.
• Improve end-to-end workflows, customer data, rates and system configurations, including Realtime 3.0, CargoWise and auto-rating.
• Contribute to forecasting, allocation management and opportunities for efficient use of technology and AI.

Conocimientos

Freight forwarding

Communication skills

Customer focus

Process improvement

English proficiency

Herramientas

CargoWise

Realtime 3.0

CRM software

Descripción del empleo

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor‑made solutions that move the world forward. As a global, family‑owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships. Join our international team of more than 3,000 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust‑based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long‑term career while maintaining a healthy work‑life balance — because we believe success is best achieved together.

At Röhlig Netherlands, approximately 25 people work across two locations in Rotterdam and Hoofddorp.

What you will do:

• Coordinate customer implementation, maintain customer operating procedures and monitor service requirements and KPIs.


• Act as a link between customers, Sales and Operations, including customer reviews, quarterly business reviews and onboarding support.


• Coordinate bookings, monitor confirmations and proactively resolve service issues during implementation and ongoing operations.


• Improve end‑to‑end workflows, customer data, rates and system configurations, including Realtime 3.0, CargoWise and auto‑rating.


• Contribute to forecasting, allocation management and opportunities for efficient use of technology and AI.

What you bring:

• At least two years of experience in freight forwarding operations.


• Strong communication skills, a customer‑focused mindset and a proactive approach to customer retention.


• Ability to understand complex customer requirements and improve operational processes and system settings.


• Collaborative working style and confident written and spoken English; Dutch proficiency is required for this Netherlands‑based role.

What we offer you:

• An attractive gross monthly salary and a good pension scheme.


• The possibility of hybrid working by mutual agreement.


• Tax‑efficient benefits through FiscFree, such as a bicycle, laptop or sports subscription.


• A pleasant, informal and professional working environment with short lines of communication.


• Room for initiative and opportunities to follow job‑related training and develop professionally.

We work continuously for more diversity and inclusion throughout the organization.

We encourage all qualified candidates to apply.

If you're interested in opportunities in South Africa or Mozambique, please visit the Röhlig‑Grindrod career portal under Jobs at Rohlig‑Grindrod.