Key Account Executive

Röhlig Logistics GmbH; Rotterdam; Hybrid; EUR 40,000 - 58,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

FiscFree benefits

Training & development

Job summary

Röhlig Netherlands is seeking a Key Account Executive to strengthen customer relationships and align commercial commitments with operational delivery in Rotterdam. You will coordinate implementations, enhance workflows, and collaborate with Sales and Operations to ensure top service levels.

The role requires at least two years in freight forwarding operations, strong communication, and English proficiency; Dutch is required for this Netherlands-based position.

Qualifications

• Two years of experience in freight forwarding operations.
• Strong communication skills and a customer-focused mindset.
• Ability to understand complex customer requirements and improve processes.
• Fluent English; Dutch proficiency required for this Netherlands-based role.

Responsibilities

• Coordinate customer implementation, maintain operating procedures and monitor service KPIs.
• Act as a link between customers, Sales and Operations, including reviews and onboarding support.
• Coordinate bookings, monitor confirmations and resolve service issues during implementation and ongoing operations.
• Improve end-to-end workflows, customer data, rates and system configurations (Realtime 3.0, CargoWise, auto-rating).
• Contribute to forecasting, allocation management and opportunities for technology and AI use.

Skills

Freight forwarding ops

Customer communication

Process improvement

English proficiency

Dutch proficiency

Job description

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.

Join our international team of more than 3,000 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.

At Röhlig Netherlands, approximately 25 people work across two locations in Rotterdam and Hoofddorp.

For our Rotterdam sales team, we are looking for a Key Account Executive to strengthen customer relationships and connect commercial commitments with operational delivery.

What you will do:

• Coordinate customer implementation, maintain customer operating procedures and monitor service requirements and KPIs.
• Act as a link between customers, Sales and Operations, including customer reviews, quarterly business reviews and onboarding support.
• Coordinate bookings, monitor confirmations and proactively resolve service issues during implementation and ongoing operations.
• Improve end-to-end workflows, customer data, rates and system configurations, including Realtime 3.0, CargoWise and auto-rating.
• Contribute to forecasting, allocation management and opportunities for efficient use of technology and AI.

What you bring:

• At least two years of experience in freight forwarding operations.
• Strong communication skills, a customer-focused mindset and a proactive approach to customer retention.
• Ability to understand complex customer requirements and improve operational processes and system settings.
• Collaborative working style and confident written and spoken English; Dutch proficiency is required for this Netherlands-based role.

What we offer you:

• An attractive gross monthly salary and a good pension scheme.
• The possibility of hybrid working by mutual agreement.
• Tax-efficient benefits through FiscFree, such as a bicycle, laptop or sports subscription.
• A pleasant, informal and professional working environment with short lines of communication.
• Room for initiative and opportunities to follow job-related training and develop professionally.

For further information about the position or the application process, please reach out to Nynke Santema, HR Coordinator, at [phone] or [e-mail].

More information on www.rohlig.com.

We work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.