Hybrid IT Support Technician — Rotterdam (Onsite 4 days)

Talantir; Netherlands; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Flexible vacation

Kinaxis Days

Flexible work options

Well-being programs

Mentorship & training

Recognition programs

Job summary

Kinaxis is seeking an IT Support Technician for the Rotterdam office in the Netherlands. This hybrid role requires in-office presence four days a week and provides remote support to a global workforce.

You will handle IT service desk tickets, onboard/offboard employees, install and troubleshoot hardware and software, and collaborate with a global IT team. Qualified candidates have 3–5 years of IT service desk experience and relevant certifications.

Qualifications

• 3–5 years of IT Service Desk experience providing in-person and remote end-user support.
• Post-secondary education/Bachelor’s degree/diploma with a focus on Computer Science, Information Systems, or similar demonstrated equivalent experience.
• ITIL, A+, Network+ and MCSA certifications would be considered advantageous.
• Analytical and problem solving skills, with the ability to apply sound judgement in situations that are typically covered by processes, procedures, standards, or precedents.
• Demonstrated ability to think critically when faced with challenges.
• Demonstrated ability prioritizing tasks based on the needs of the business; proactively solicits feedback to ensure alignment.

Responsibilities

• Provide first contact support between internal staff and Corporate IT, via phone, face-to-face, and online channels.
• Lead technical analysis on assigned tickets, communicating updates and solutions through the ticketing system.
• Perform Onboarding & Offboarding processes, including account creations and hardware provisioning.
• Install, diagnose, repair, maintain, and upgrade hardware and software to support end users.
• Conduct tests and root cause analyses on systems and hardware to deliver effective solutions.
• Ship hardware to new hires and replacements within EMEA; coordinate logistics with Facilities.
• Liaise with local/global vendors and suppliers; support company phone devices within The Netherlands/EMEA.
• Assist with end-user training on IT Services and participate in weekend On-Call L1 support.

Skills

Analytical thinking

Problem solving

Multitasking

Customer service

English communication

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Windows

MacOS

Active Directory

Intune MDM

VPN

OKTA

Exchange Online

Job description

Kinaxis is seeking an IT Support Technician for the Rotterdam office in the Netherlands. This hybrid role requires in-office presence four days a week and provides remote support to a global workforce.

You will handle IT service desk tickets, onboard/offboard employees, install and troubleshoot hardware and software, and collaborate with a global IT team. Qualified candidates have 3–5 years of IT service desk experience and relevant certifications.