Junior IT Support: Grow into Systems Admin & Security

Songtradr, Inc; Amsterdam; On-site; EUR 28,000 - 38,000; Full time

Job summary

Songtradr Amsterdam is seeking a Junior IT Support Specialist to join our global IT & Security team. You’ll be the first point of contact for employee IT support, ensuring devices, systems, and workplace technology operate reliably and securely.

You’ll grow in hands-on support, incident resolution, and IT processes while contributing to documentation and improvements across tools and user experience. We value curiosity and a willingness to learn in a modern SaaS-driven company.

Qualifications

• Some exposure to IT support, helpdesk, or a customer-facing technical role — internships, apprenticeships, study, or projects accepted.
• Strong customer service mindset with clear, professional communication skills.
• Comfortable using macOS and Windows; willing to learn to support both.
• Familiarity with SaaS-based tools and modern workplace technology.
• Ability to follow structured processes while adapting to new situations.
• Strong organizational skills and attention to detail.
• Proactive approach to learning and improving how things work.
• Working proficiency in English; Dutch is a plus but not required.

Responsibilities

• Act as the first point of contact for IT support requests via HaloITSM.
• Provide timely, professional support for hardware, software, and access-related issues.
• Troubleshoot and resolve desktop, laptop, peripheral, and basic networking issues.
• Escalate incidents appropriately when issues require higher-level investigation.
• Configure, deploy, and maintain laptops, desktops, and peripherals.
• Install and support authorized software and operating systems.
• Ensure devices are maintained in a secure and operational state through updates and patches.
• Support meeting room technology, phones, and collaboration tools.
• Assist with onboarding and offboarding activities, including device setup and account provisioning.
• Administer changes to user permissions under defined processes.
• Support user lifecycle activities with IT and People Operations.
• Execute approved access requests under supervision.
• Maintain accurate inventory of IT assets.
• Contribute to IT documentation and knowledge base articles.
• Identify recurring issues and suggest improvements.
• Participate in planned IT projects and tool rollouts.

Skills

Customer service

Problem solving

English communication

MacOS & Windows

SaaS tools

Tools

HaloITSM

Google Workspace

Microsoft 365

Job description

Songtradr Amsterdam is seeking a Junior IT Support Specialist to join our global IT & Security team. You’ll be the first point of contact for employee IT support, ensuring devices, systems, and workplace technology operate reliably and securely.

You’ll grow in hands-on support, incident resolution, and IT processes while contributing to documentation and improvements across tools and user experience. We value curiosity and a willingness to learn in a modern SaaS-driven company.