IT Support

Rise Technical; Nederland; On-site; EUR 42,000 - 60,000; Full time

Job summary

Rise Technical is seeking an experienced Support Engineer to join a leading IT service management firm that drives digital transformation by connecting people, processes and technology.

You will implement scripting-based automation for device provisioning, user lifecycle and software deployment; troubleshoot IT incidents; develop knowledge articles and SOPs; ensure endpoints are recorded, maintained and compliant; collaborate with network teams for secure connectivity.

Qualifications

• Technical foundation in Windows, Linux & MAC administration.
• Experience with scripting and deployment tools.
• Experience performing basic network troubleshooting.

Responsibilities

• Implement scripting/tool-based automation for device provisioning, user lifecycle, and software deployment.
• Troubleshoot and resolve IT incidents.
• Develop knowledge articles and SOPs.
• Ensure all endpoint assets are accurately recorded, managed, maintained, and compliant.
• Collaborate with network teams to ensure secure and consistent endpoint connectivity.

Skills

Windows administration

Linux administration

MAC administration

Scripting

APIs

Network troubleshooting

Education

ITIL Foundation certification

Tools

Deployment tools

Job description

Excellent opportunity for an experienced Support Engineer to join a leading company in IT service management that actively promotes the development and growth of your skillset.

This company is a global leader in IT Service Management, driving digital transformation by connecting people, processes and technology. They provide tailored end-to-end Enterprise Service Management solutions, optimising the innovation, efficiency, and scalability of IT services. This company is helping businesses across the globe adopt excellent practice frameworks and achieve sustainable IT excellence.

The ideal candidate with have a technical foundation in Windows, Linux & MAC administration, as well as proven quality of service. You will have experience in network troubleshooting and are ITIL Foundation certified. Clear communication is essential, as well as fluency in English and conversational proficiency in Dutch.

This is a fantastic opportunity to join a company that actively promotes the learning and development of its employees,

The Role:

• Implement scripting/tool-based automation for repetitive tasks (device provisioning, user lifecycle, and software deployment)
• Troubleshoot and resolve IT incidents
• Develop knowledge articles and SOPs
• Ensure all endpoint assets are accurately recorded, managed, maintained, and compliant
• Collaborate with network teams to ensure secure and consistent endpoint connectivity

The Person:

• Technical foundation in Windows, Linux & MAC administration
• Skilled with scripting, deployment tools and APIs
• Experience performing basic network troubleshooting
• Currently taking a Dutch learning course
• Fluent proficiency in English

We are an equal opportunities employer and welcome applications from all suitable candidates.