Junior Support Engineer

Jobgether; Netherlands; On-site; EUR 34,000 - 42,000; Full time

Job summary

Jobgether in the Netherlands is seeking a Junior Support Engineer to help maintain a global testing platform. You will support cloud-based and on-premises infrastructure, troubleshoot issues, and respond to incidents affecting critical services.

You will own tickets from triage to resolution, collaborate with international teams, and contribute to improving processes and documentation while learning from experienced engineers.

Qualifications

• 0–2 years in technical support or a comparable role.
• Bachelor's degree in Computer Science or related field or equivalent.
• Basic incident response knowledge for network/software infra.
• Understanding of LAN/WAN, VLANs, firewalls, switches, Wi‑Fi.
• Familiarity with Linux/macOS/Android/iOS and CLI tools.

Responsibilities

• Triage and respond to incident tickets from monitoring or users.
• Track tickets through resolution within SLA timelines.
• Collaborate with internal teams and escalate when needed.
• Coordinate with global sites and on-site staff to recover services.
• Investigate disruptions and restore cloud and on‑prem infrastructure.
• Troubleshoot mobile devices, OS, and network issues.
• Participate in on‑call rotation for continuous coverage.
• Document troubleshooting steps and update runbooks.
• Assist with maintenance, upgrades, and deployments.
• Communicate clearly with customers and colleagues throughout incidents.

Skills

Analytical skills

Problem solving

Communication skills

Time management

Ownership

Customer focus

Willingness to learn

Cross-training mindset

Education

Bachelor's degree in Computer Science or related field

Tools

Google Workspace

Jira

Slack

Zoom

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Junior Support Engineer based in Netherlands.

We are seeking a motivated Junior Support Engineer to help maintain the reliability and performance of a global digital testing platform. In this role, you will support cloud-based and on-premises infrastructure, troubleshoot hardware, software, and network issues, and respond to incidents affecting critical services. You will work closely with technical teams and data center personnel across international locations to diagnose problems and restore service quickly. From monitoring alerts to customer-reported incidents, you will take ownership of support tickets and follow them through to resolution. This opportunity is ideal for an early-career IT professional eager to develop practical troubleshooting skills in a collaborative, fast-paced technical environment. You will also contribute to improving operational processes, documentation, and service reliability while learning from experienced engineering teams.

Accountabilities

• Triage and respond to incident and outage tickets generated by automated monitoring systems or customer reports.
• Track support tickets through resolution, ensuring issues are handled within established service-level agreement (SLA) response times.
• Collaborate with internal technical teams and elevate incidents appropriately when additional expertise is required.
• Coordinate with global sites, data center technicians, and on-site support personnel to troubleshoot and recover unresponsive hardware and services.
• Work with cloud and on-premises infrastructure teams to investigate technical disruptions and restore service.
• Troubleshoot mobile device hardware, software, operating system, and network connectivity issues.
• Participate in an on-call rotation to provide continuous incident response and support coverage.
• Follow established incident management procedures to resolve issues efficiently, reliably, and consistently.
• Document troubleshooting workflows, recurring problems, and operational playbooks to improve team effectiveness.
• Assist with maintenance, upgrades, and updates to critical software and network infrastructure.
• Support or recommend device deployments, upgrades, and ongoing maintenance activities.
• Communicate clearly with customers, technical colleagues, and other stakeholders throughout the incident lifecycle.
• Collaborate with remote team members to maintain productive working relationships and share technical knowledge.
• Provide feedback on recurring incidents, operational challenges, and process improvements to strengthen support operations.

Requirements

• Between 0 and 2 years of experience in technical support or a comparable role.
• Bachelor's degree in Computer Science or a related field, or equivalent qualifications.
• Basic knowledge of incident response involving network and software infrastructure.
• Understanding of networking fundamentals, including LAN, WAN, VLANs, firewalls, switches, and wireless access points.
• Familiarity with operating systems such as Linux, macOS, Android, and iOS.
• Knowledge of command-line tools and Unix-like environments, including SSH, SCP, Bash, cURL, Vim, Python terminal tools, ping, and tcpdump.
• Familiarity with collaboration and issue-tracking tools such as Google Workspace, Jira, Slack, and Zoom.
• Understanding of service desks, SLAs, escalation procedures, on-call rotations, and common workflow practices such as sprints and Kanban.
• Strong analytical and problem-solving skills, with a systematic approach to identifying root causes and resolving issues.
• Excellent written and verbal communication skills.
• A proactive, technology-oriented mindset and willingness to learn new tools, systems, and processes.
• A customer-focused attitude and commitment to resolving support requests in a timely and effective manner.
• Strong prioritisation and time-management skills, with the ability to assess requests according to urgency and business impact.
• Willingness to cross-train with other IT team members and contribute to a broader shared knowledge base.
• A strong sense of ownership, accountability, and attention to detail.

Benefits

• Opportunity to gain hands-on experience supporting global cloud and on-premises infrastructure.
• Practical exposure to incident management, networking, mobile devices, and systems troubleshooting.
• Collaboration with experienced technical and engineering teams across international locations.
• Opportunities to develop technical skills through cross-training and exposure to new technologies.
• The opportunity to contribute ideas that improve operational processes, documentation, and service reliability.
• Salary, healthcare coverage, paid leave, and other employment benefits were not specified in the source description.

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