Hybrid IT Support Pro for Office & Retail (Junior)

Mr Marvis; Amsterdam; Hybrid; EUR 38,000 - 50,000; Full time

Benefits offered by this job

Lunch provided

Pension scheme

Mobility allowance

MR MARVIS discount

Wellbeing budget

OpenUp access

Meditation Moments

Hybrid work

Job summary

MR MARVIS is seeking a Junior Office & Retail IT Specialist to be the trusted first point of contact for IT support across our Amsterdam HQ and growing store network. You’ll resolve everyday tech challenges, support store hardware, and contribute to clear documentation to keep teams productive, while working closely with IT Support and expanding our tech stack.

This role sits in an international, fast-growing team with hybrid working, lunch, pension, and generous wellbeing perks designed to

Qualifications

• 1+ year hands-on IT support experience.
• Experience troubleshooting laptops and peripherals and basic networking (Wi‑Fi, printers).
• Strong English communication with a service-minded approach.
• Highly organized with solid documentation practices.

Responsibilities

• First-Line Support: act as primary contact for office/store teams, troubleshoot laptops, monitors, Wi‑Fi, printers, meeting room setups, and retail POS devices (iPads/PIN terminals).
• Access & Onboarding: prepare and deploy devices for new hires, handle offboarding, and manage user access across Google Workspace and core tools following security guidelines.
• Ownership & Documentation: maintain ticket accuracy in Linear, write clear how-to guides in Notion, and identify recurring issues to suggest improvements or small automations.
• Store Openings & Growth: assist IT Support and Head of Digital Operations with hardware setup and IT prep for new store openings across Europe.

Skills

Customer service mindset

English communication

Documentation

Independent work

Education

Technical IT education

Tools

Google Workspace

Linear

Notion

Laptops

Printers

Job description

MR MARVIS is seeking a Junior Office & Retail IT Specialist to be the trusted first point of contact for IT support across our Amsterdam HQ and growing store network. You’ll resolve everyday tech challenges, support store hardware, and contribute to clear documentation to keep teams productive, while working closely with IT Support and expanding our tech stack.

This role sits in an international, fast-growing team with hybrid working, lunch, pension, and generous wellbeing perks designed to