Junior IT Support & Automation Specialist — Learn & Own It

Creative Fabrica B.V.; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Lunch provided when in office

24 days paid vacation + holidays

Travel allowance (NS card)

Company pension plan

Company events and overseas trips

Job summary

Creative Fabrica is seeking a Junior IT Support to join our Amsterdam HQ. You will learn by solving real problems, take full ownership of day-to-day IT, and use automation and AI agents to speed fixes.

This is not a traditional helpdesk role—you’ll move fast, own outcomes, and help implement scalable solutions. Responsibilities include handling Jira requests, onboarding/offboarding staff across Mac and Windows, automating recurring tasks, managing Google Workspace, and keeping office tech

Qualifications

• Hands-on experience with automation and AI agents.
• Willingness to learn, with energy and urgency.
• Ownership mindset and proactive improvement.
• Early-career IT support experience or internship.
• Comfortable managing Mac and Windows accounts.
• Fluent English; Dutch not required.

Responsibilities

• Be the go-to IT person: intake Jira requests, resolve quickly, explain clearly.
• Set up and onboard/offboard staff on Mac and Windows devices.
• Create automations, scripts or AI agents to reduce repetitive work.
• Manage Google Workspace accounts and access for the team.
• Maintain office tech: screens, rooms, printers, networking basics.
• Track hardware and accessories from ordering to returns.
• Support the move to our new Herengracht office.

Skills

Automation and AI agents

Willingness to learn

Ownership

Early IT support career

Mac and Windows proficiency

Fluent English

Education

Up to 2 years in IT support or related programme

Tools

Jira

Google Workspace Admin

ManageEngine (endpoint management)

Job description

Creative Fabrica is seeking a Junior IT Support to join our Amsterdam HQ. You will learn by solving real problems, take full ownership of day-to-day IT, and use automation and AI agents to speed fixes.

This is not a traditional helpdesk role—you’ll move fast, own outcomes, and help implement scalable solutions. Responsibilities include handling Jira requests, onboarding/offboarding staff across Mac and Windows, automating recurring tasks, managing Google Workspace, and keeping office tech