Junior Front Office Manager

YOTEL Limited; Amsterdam; On-site; EUR 38,000 - 46,000; Full time

Job summary

YOTEL Limited is seeking a Junior Front Office Manager to assist the Front Office Manager in daily operations and guest experience. The role involves leading the Front Office team, handling guest inquiries and complaints, and coordinating with Housekeeping and other departments to maintain high standards.

The ideal candidate is hands-on, guest-focused, with strong communication skills and the ability to work independently in a fast-paced hotel environment.

Qualifications

• Hands-on, guest-focused team leader with Front Office experience.
• Strong communication skills and the ability to work independently in a fast-paced hotel environment.
• Experience as a hotel receptionist is a plus and a willingness to take on a unique challenge.

Responsibilities

• Lead and support the Front Office team during daily operations.
• Ensure excellent guest service and handle guest complaints professionally.
• Monitor arrivals, departures, room availability and special requests.
• Coordinate with Housekeeping and other departments.
• Support team training, coaching and development.
• Ensure YOTEL standards and procedures are followed.
• Act as Duty Manager when required.
• Support the Front Office Manager with daily administration and operational tasks.

Job description

We are looking for someone to join our JuniorFront Office manager,

A little about the role

The Junior Front Office Manager supports the Front Office Manager in the daily operation of the department, ensuring a smooth operation and excellent guest experience.

Key responsibilities:

• Lead and support the Front Office team during daily operations.

• Ensure excellent guest service and handle guest complaints professionally.

• Monitor arrivals, departures, room availability and special requests.

• Coordinate with Housekeeping and other departments.

• Support team training, coaching and development.

• Ensure YOTEL standards and procedures are followed.

• Act as Duty Manager when required.

• Support the Front Office Manager with daily administration and operational tasks.

Profile:

A hands-on, positive and guest-focused team leader with Front Office experience, strong communication skills and the ability to work independently in a fast-paced hotel environment.

Have you got experience as a hotel Receptionist and looking for a new, unique challenge? If so, we’d love to hear from you.