Front Office Guest Experience Lead (Junior Manager)

YOTEL Limited; Amsterdam; On-site; EUR 38,000 - 46,000; Full time

Job summary

YOTEL Limited is seeking a Junior Front Office Manager to assist the Front Office Manager in daily operations and guest experience. The role involves leading the Front Office team, handling guest inquiries and complaints, and coordinating with Housekeeping and other departments to maintain high standards.

The ideal candidate is hands-on, guest-focused, with strong communication skills and the ability to work independently in a fast-paced hotel environment.

Qualifications

• Hands-on, guest-focused team leader with Front Office experience.
• Strong communication skills and the ability to work independently in a fast-paced hotel environment.
• Experience as a hotel receptionist is a plus and a willingness to take on a unique challenge.

Responsibilities

• Lead and support the Front Office team during daily operations.
• Ensure excellent guest service and handle guest complaints professionally.
• Monitor arrivals, departures, room availability and special requests.
• Coordinate with Housekeeping and other departments.
• Support team training, coaching and development.
• Ensure YOTEL standards and procedures are followed.
• Act as Duty Manager when required.
• Support the Front Office Manager with daily administration and operational tasks.

Job description

YOTEL Limited is seeking a Junior Front Office Manager to assist the Front Office Manager in daily operations and guest experience. The role involves leading the Front Office team, handling guest inquiries and complaints, and coordinating with Housekeeping and other departments to maintain high standards.

The ideal candidate is hands-on, guest-focused, with strong communication skills and the ability to work independently in a fast-paced hotel environment.