Italian-Speaking Strategic CSM for AI Video SaaS (Remote)

Jobgether; Netherlands; Remote; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Equity Opportunities

Fully Remote Work

Career Development

Zusammenfassung

Jobgether is seeking a Strategic Customer Success Manager fluent in Italian to manage a portfolio of enterprise accounts across Europe from a fully remote setting in the Netherlands. You will drive onboarding, adoption, retention, and expansion, acting as a trusted advisor and owner of measurable business outcomes for customers.

You will collaborate with Sales and cross-functional teams to deliver a seamless customer experience, identify growth opportunities, and demonstrate value through ROI

Qualifikationen

• Proven customer-facing experience in CSM/Client Services/Account Management in a B2B SaaS environment.
• Experience managing enterprise accounts and KPIs with a focus on retention and growth.
• Fluent Italian and English; able to communicate with stakeholders at all levels.

Aufgaben

• Manage a portfolio of strategic enterprise accounts across Europe, focusing on Italian-speaking customers and driving long-term success.
• Lead onboarding and implementation to ensure smooth product adoption and value realization.
• Collaborate with Sales and cross-functional teams to identify expansion opportunities and support account growth.
• Conduct business reviews with senior stakeholders to align objectives and measurable outcomes.
• Identify risks, forecast performance, and propose mitigation strategies to protect retention.

Kenntnisse

Customer success

Account management

B2B SaaS

Onboarding

Relationship building

English

Italian

Communication

Tools

CRM tools

Data analysis

Jobbeschreibung

Jobgether is seeking a Strategic Customer Success Manager fluent in Italian to manage a portfolio of enterprise accounts across Europe from a fully remote setting in the Netherlands. You will drive onboarding, adoption, retention, and expansion, acting as a trusted advisor and owner of measurable business outcomes for customers.

You will collaborate with Sales and cross-functional teams to deliver a seamless customer experience, identify growth opportunities, and demonstrate value through ROI