IT Support Technician

Undutchables; Tilburg; On-site; EUR 32,000 - 44,000; Full time

Job summary

Undutchables in Tilburg, Netherlands, is seeking an IT Support Technician who enjoys solving technical problems and working directly with customers and colleagues. You will provide internal IT support and support to customers using the company's software and equipment, with full training provided for their system.

Responsibilities include installing, operating and troubleshooting cutters/plotters and related software; supporting Windows 10/11, Microsoft 365 and other applications; managing users

Job description

Are you an IT professional who enjoys solving technical problems while working directly with customers and colleagues? As an IT Support Technician, you will provide both internal IT support and technical support to customers using the company's own software and equipment. No previous experience with their specific software DAP is required, as full training will be provided.

Your responsibilities include:

• Installing, operating and troubleshooting cutters/plotters and related software;
• Providing technical support for laptops, tablets, printers, mobile devices and other hardware;
• Supporting Windows 10/11, Microsoft 365 and other applications;
• Managing users, accounts and permissions within Active Directory and Microsoft 365;
• Supporting and training customers in the use of software and equipment;
• Documenting technical issues, troubleshooting steps and solutions;
• Testing software updates together with the international software team;
• Managing software licenses and supporting IT procurement;
• Occasionally providing technical support at customer locations across Europe.