IT Support Technician

xpel bv; Tilburg; On-site; EUR 36,000 - 38,000; Full time

Benefits offered by this job

Bonus opportunity

Job summary

XPEL is seeking an IT Support Technician to assist customers and internal employees with our Design Access Program (DAP) software and hardware. The role involves installing, operating, and troubleshooting the cutter and related systems, with occasional on-site support across Europe.

You will be trained on XPEL DAP software and work with Active Directory, Office 365, TeamViewer, and more, delivering high-quality assistance to ensure customer satisfaction.

Qualifications

• IT education at MBO level or equivalent.
• Minimum 4 years in Helpdesk Support (Tier 1) hardware and software.
• At least 2 years of experience with O365.
• Experience with Windows 10/11 and global IT environments.
• Willingness to travel and good Dutch/English communication.

Responsibilities

• Assist with installation, operation, and troubleshooting of cutters.
• Provide end-user training on plotters, DAP software, and related apps.
• Document troubleshooting steps and collaborate on software testing.
• Provide support for hardware and software including AD and Office 365.
• Create/delete Active Directory and Office 365 accounts; manage licenses.
• IT procurement for devices and manage access control systems.
• Ensure clear communication to resolve issues and maintain satisfaction.
• Create detailed solution documentation per XPEL procedures.

Skills

Teamwork

Communication

Problem-solving

Travel flexibility

Education

MBO-level IT education

Tools

Office 365 (O365)

Active Directory

MS Office

TeamViewer

MS Edge

Plotter maintenance

Job description

Job Summary: We are looking for an IT Support Technician to help our customers and internal employees with our unique Design Access Program (DAP) software. The IT Service Support Technician will represent XPEL as an expert assisting our customers (sometimes on site in Europe) with setting up, installing, operating and troubleshooting the cutter. Of course, you will be trained in the role, as DAP software is our own software.

Responsibilities

• Assist with the installation, operation, and troubleshooting of cutters.
• Provide training for end users on basic use and functionality of plotter, XPEL DAP software, and other common applications.
• Documenting the troubleshooting steps with the plotter.
• Collaborate with the XPEL DAP team to conduct software testing prior to customer updates.
• Provide troubleshooting support through chat room communication and training sessions.
• Provide technical support for hardware (laptops, tablets, printers, plotters, and mobile phones) and software (MS Office, XPEL DAP software, TeamViewer, MS Edge, and other programs).
• Create and delete new Active Directory accounts.
• Create and delete new O365 accounts.
• Managing permissions in Active Directory.
• Managing software licenses.
• IT procurement for laptops, docking stations, keyboards, mice, printers and software.
• Manage access control system.
• Ensuring clear communication with customers and team members to ensure that all issues are resolved thoroughly, with a focus on customer satisfaction.
• Follow consistently documented processes and procedures.
• Create in-depth solution documentation based on XPEL procedures.
• Participate in pre-release testing for new products if necessary.

Requirements

• IT education (MBO-level)
• Minimum of 4 years of experience in Helpdesk Support Tier 1 hardware and software
• At least 2 years of experience with O365.
• At least 3 years of experience with Windows 10 and 11.
• Maintenance experience with plotters is a plus.
• A positive and respectful attitude.
• Experience working in a global IT environment.
• Availability to travel.
• Strong teamwork and communication skills.

Minimum knowledge and skills

• You are solution-oriented, organized and motivated and you can work well independently and in a team.
• You have good written and verbal communication skills.
• You have good critical thinking and problem-solving skills.
• You speak Dutch and English (Spanish or French is a plus).

Salary range: 36.300 - 38.378 Euro annual. In addition to the salary, this role includes a bonus opportunity.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since the day XPEL was founded, we’ve strived to provide the best possible products, services, and support for customers and installers alike. With a comprehensive array of offerings for automotive, watercraft, home, and office applications, there’s sure to be a solution to fit your needs.