Information Technology Support Engineer

Kelly Science, Engineering, Technology & Telecom; Utrecht; Hybrid; EUR 40,000 - 55,000; Full time

Job summary

A pioneering tech company in Utrecht is seeking a skilled IT support professional to provide first-level technical support for desktops and mobile devices. You will act as a trusted advisor for executives and manage troubleshooting for technical issues. Candidates should have at least 2 years of experience, be proficient in Windows and Mac environments, and possess excellent customer service skills. Join us to shape the future of enterprise software and work with a global IT community.

Qualifications

• At least 2 years' experience in IT support roles.
• Industry certifications like MCSA, MCSE, ITIL, SAFe are advantageous.
• Fluency in English (written & spoken); additional languages a plus.

Responsibilities

• Provide first-level IT support for desktop/laptop and mobile devices.
• Act as a trusted technical advisor for executives and events.
• Troubleshoot and document solutions in the IT knowledge base.

Skills

Windows 10/11 support

Mac OS support

Microsoft Office Suite

Customer service

Problem-solving

Network administration

Education

Relevant tertiary education or equivalent in IT support

Tools

Microsoft Office Suite

BitLocker

Job description

What You’ll Do:

• Provide first-level IT support, diagnosing and resolving hardware and software issues for desktops, laptops, and mobile devices—both remotely and on-site (Utrecht 2 days/week, Amsterdam 1 day/week).
• Act as a trusted technical advisor, supporting executives and company events with IT expertise.
• Participate in global IT teams, contributing to the management and improvement of enterprise systems and services.
• Troubleshoot, document, and share solutions in the IT knowledge base, helping colleagues across the organization.
• Liaise with third-party vendors to resolve technical issues efficiently.

Your Technical Superpowers:

• Strong experience supporting Windows 10/11 and Mac OS environments; Linux knowledge is a bonus.
• Expertise in Microsoft Office Suite (Word, Excel, Outlook) and mobile platforms (iOS, Android).
• Hands-on skills in configuring, installing, and maintaining desktop/laptop hardware.
• Practical knowledge of network, printer administration, and encryption technologies (BitLocker a plus).
• Experience in problem-solving and systems support in fast-paced, enterprise environments.

Your Soft Skills & Style:

• Fluent in English (written & spoken); additional languages a plus.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
• Self-starter who thrives independently and collaboratively.
• Quality-driven, detail-oriented, and passionate about delivering excellent results.

Education & Experience:

• Relevant tertiary education or equivalent practical experience in IT support.
• At least 2 years’ experience in IT support roles.
• Industry certifications such as MCSA, MCSE, ITIL, SAFe are advantageous.

Why This Role Is Exciting:

• Work for a pioneering tech company shaping the future of cloud, data, and enterprise software.
• Collaborate with a global IT community on cutting-edge systems and projects.
• Gain hands-on experience supporting executives, corporate events, and enterprise-wide IT initiatives.

If you are a problem-solver, tech enthusiast, and customer-focused IT professional ready to elevate your career, we want to hear from you!