IT Support Specialist

Academic Key; Amsterdam; Hybrid; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

Lightspeedhq in Amsterdam is seeking an IT Support Specialist I to join our Worldwide IT Support team. You will help provide hardware and software to employees, support end-users, and collaborate with Level 1 and 3 teammates to diagnose issues.

The role requires a mix of office and remote support across the Netherlands, onboarding/offboarding IT equipment, and maintaining inventory and knowledge bases. Strong communication and problem solving are essential.

Qualifikationen

• Associate's degree in IT or related field; relevant certifications preferred.
• Experience with MDM and ticketing systems.
• Proficiency in Mac OS and Windows environments.
• 1-3 years of IT Support experience.

Aufgaben

• On/offboarding IT equipment and inventory tracking.
• Maintain hardware and software records.
• Support office desks and conferencing rooms.
• Diagnose IT issues with Level 1 and 3 teams.
• Assist with configurations and IT projects as needed.
• Provide end-user and leadership support.
• Educate users on IT best practices.
• Ensure SOX compliance tasks are followed.
• Manage user access requests.
• Update IT knowledge base.
• Train Level 1 technicians on new tech.
• Support IT-Ops and office operations.
• Host large meetings and company events.
• Communicate clearly with leadership and stakeholders.
• Contribute to team objectives beyond scope.

Kenntnisse

Troubleshooting

Communication skills

Customer service

Teamwork

Mac OS

Windows

IT Support

Ausbildung

Associate's degree in IT or related field

Tools

MDM

Ticketing system

Jobbeschreibung

IT Support Specialist

Lightspeedhq · Amsterdam

Full Time

Hi there! Thanks for stopping by. Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed develops unified POS-systems which help retail & e-commerce, hospitality businesses (hotels and restaurants), and golf clubs transform and unify digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. Our IT Support Team is responsible for providing all employees with the hardware and software they need to perform the best work of their lives, assisting folks throughout the organization with any technical support issues or questions they may have. We’re looking for an IT Support Specialist I to join our global Lightspeed team in Amsterdam. As part of our Worldwide IT Support crew, you’ll play a key role in supporting all Lightspeed employees in the Netherlands both in-office and remote.

What you will be doing:

• Be in charge of on/offboarding and ensure the provision and repatriation of IT equipment.
• Maintain accurate records of hardware and software inventory (Backstore, A-V, Monitors, etc..)
• Ensure office desks & conferencing rooms are up to standard, functional and organized.
• Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues.
• Start assisting IT departments with basic configurations, initiatives, project involvement or monitoring under guidance (based on IDPs)
• Provide technical support to end-users and executive leadership.
• Educate end-users on IT best practices and provide technical training as needed.
• Ensures that SOX compliance tasks are followed rigorously.
• Assist with routine IT maintenance tasks.
• Manage user access requests.
• Maintain knowledge of all IT compliance requirements and responsibilities.
• Collaborate with other teams inside and outside of IT on initiatives and issues.
• Maintain and update the organization’s IT knowledge base.
• Train Level 1 technicians on new technologies and procedures.
• Work closely with the IT-Ops team to support the office.
• And a little bit of… Host large meetings and company events.
• Use excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders.
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.

Experience & Skills:

• Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+, Network+) preferred.
• Good experience with MDM, ticketing system.
• Proficiency in Mac OS & Windows environments.
• 1 - 3 years of experience in IT Support.

Attributes & Skills:

• Strong troubleshooting and problem-solving skills, with high attention to detail.
• Focus on outcomes.
• An ownership mindset towards projects and tasks.
• Excellent communication and customer service skills.
• Ability to work independently and within a team.

Nice to have but not mandatory:

• Basic Networking Knowledge ( VLAN, TCP, DHCP, IP/Mac addresses, switches and cable management)
• General knowledge of SOX Compliance is an asset.

You’ll enjoy:

• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Plus benefits designed to keep you happy, healthy and fulfilled.
• Equity options, because this is your company too
• Contributions to your pension plan.
• Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee-led networks, social committees to sponsored sports teams
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Awesome office space in the heart of Amsterdam and multiple free lunches per week

We know that people are more than what’s on their CV.

Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.