IT Support Specialist

Lightspeed POS; Amsterdam; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Equity options

Pension contributions

Training opportunities

Wellness credit

Volunteer days

Employee networks

PX remote days

Office in Amsterdam

Job summary

Lightspeed in Amsterdam is seeking an IT Support Specialist I to join our global IT team. You will support all Lightspeed employees in the Netherlands, both in-office and remote, assisting with issues and onboarding new equipment.

Responsibilities include maintaining inventory, troubleshooting, end-user training, and collaborating with Level 1 and 3 teams. A strong customer-service orientation and problem-solving mindset are essential.

Qualifications

• Associate's degree in IT or related field; relevant certifications preferred.
• 1–3 years of IT support experience with end-user focus.
• Experience with MDM and IT ticketing systems.
• Proficiency in macOS and Windows environments.

Responsibilities

• On/offboarding and IT equipment provisioning.
• Maintain hardware/software inventory records.
• Provide end-user technical support and training.
• Collaborate with IT teams and maintain the IT knowledge base.

Skills

Mac OS & Windows environments

1 - 3 years IT Support

Troubleshooting

Customer service skills

Independent and team-oriented

Education

Associate's degree in IT or related field

CompTIA A+

Network+

Tools

MDM

Ticketing system

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed develops unified POS-systems which help retail & e-commerce, hospitality businesses (hotels and restaurants), and golf clubs transform and unify digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks.

Our IT Support Team is responsible for providing all employees with the hardware and software they need to perform the best work of their lives, assisting folks throughout the organization with any technical support issues or questions they may have.

We’re looking for an IT Support Specialist I to join our global Lightspeed team in Amsterdam. As part of our Worldwide IT Support crew, you’ll play a key role in supporting all Lightspeed employees in the Netherlands both in-office and remote.

What you will be doing:

• Be in charge of on/offboarding and ensure the provision and repatriation of IT equipment.

• Maintain accurate records of hardware and software inventory (Backstore, A-V, Monitors, etc..)

• Ensure office desks & conferencing rooms are up to standard, functional and organized.

• Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues.

• Start assisting IT departments with basic configurations, initiatives, project involvement or monitoring under guidance (based on IDPs)

• Provide technical support to end-users and executive leadership.

• Educate end-users on IT best practices and provide technical training as needed.

• Ensures that SOX compliance tasks are followed rigorously

• Assist with routine IT maintenance tasks.

• Manage user access requests.

• Maintain knowledge of all IT compliance requirements and responsibilities.

• Collaborate with other teams inside and outside of IT on initiatives and issues.

• Maintain and update the organization's IT knowledge base.

• Train Level 1 technicians on new technologies and procedures.

• Work closely with the IT-Ops team to support the office.

And a little bit of....

• Host large meetings and company events.
• Use excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders.
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.

Experience & Skills:

• Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+,
• Network+) preferred.
• Good experience with MDM, ticketing system.
• Proficiency in Mac OS & Windows environments.
• 1 - 3 years of experience in IT Support.
• Attributes & Skills
• Strong troubleshooting and problem-solving skills, with high attention to detail.
• Focus on outcomes.
• An ownership mindset towards projects and tasks.
• Excellent communication and customer service skills.
• Ability to work independently and within a team.

Nice to have but not mandatory

• Basic Networking Knowledge ( VLAN, TCP, DHCP, IP/Mac addresses, switches and cable management)
• General knowledge of SOX Compliance is an asset.

You’ll enjoy:

• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee-led networks, social committees to sponsored sports teams
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Awesome office space in the heart of Amsterdam and multiple free lunches per week

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.