IT Support Specialist

Lightspeedhq; Amsterdam; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Office in Amsterdam

Pension contributions

Wellness credits

Volunteering days

Job summary

Lightspeed is hiring an IT Support Specialist I in Amsterdam to support all Lightspeed employees in the Netherlands, both in-office and remote. You will help with onboarding, hardware provisioning, and resolving IT issues while maintaining inventories and compliance.

The role collaborates with Level 1/3 teams, trains users on best practices, and supports executives. A1/3 day-to-day tasks enable a smooth IT environment across the company.

Qualifications

• Associate degree in IT or related field.
• CompTIA A+ or Network+ certifications are a plus.
• Experience with IT support and end-user assistance.

Responsibilities

• On/offboarding and provisioning IT equipment.
• Maintain hardware/software inventory records.
• Ensure desks and rooms are functional and organized.
• Collaborate with Level 1/3 to diagnose issues.
• Provide end-user support and training as needed.
• Ensure SOX compliance tasks are followed.

Skills

Mac OS

Windows

End-user support

SOX compliance

Ticketing system

Education

Associate's degree in IT

CompTIA A+/Network+

Tools

Backstore inventory

A/V equipment tracking

Job description

Hi there! Thanks for stopping by. Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place!

Lightspeed develops unified POS-systems which help retail & e-commerce, hospitality businesses (hotels and restaurants), and golf clubs transform and unify digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks.

Our IT Support Team is responsible for providing all employees with the hardware and software they need to perform the best work of their lives, assisting folks throughout the organization with any technical support issues or questions they may have.

We're looking for an IT Support Specialist I to join our global Lightspeed team in Amsterdam. As part of our Worldwide IT Support crew, you'll play a key role in supporting all Lightspeed employees in the Netherlands both in-office and remote.

What you will be doing:

• Be in charge of on/offboarding and ensure the provision and repatriation of IT equipment.
• Maintain accurate records of hardware and software inventory (Backstore, A-V, Monitors, etc..)
• Ensure office desks & conferencing rooms are up to standard, functional and organized.
• Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues.
• Start assisting IT departments with basic configurations, initiatives, project involvement or monitoring under guidance (based on IDPs)
• Provide technical support to end-users and executive leadership.
• Educate end-users on IT best practices and provide technical training as needed.
• Ensures that SOX compliance tasks are followed rigorously
• Assist with routine IT maintenance tasks.
• Manage user access requests.
• Maintain knowledge of all IT compliance requirements and responsibilities.
• Collaborate with other teams inside and outside of IT on initiatives and issues.
• Maintain and update the organization's IT knowledge base.
• Train Level 1 technicians on new technologies and procedures.
• Work closely with the IT-Ops team to support the office.
• Host large meetings and company events.
• Use excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders.
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.

Experience & Skills:

Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+, Network+) preferred.

Good experience with MDM, ticketing system.

Proficiency in Mac OS & Windows environments.

1 - 3 years of experience in IT Support.

Attributes & Skills

Nice to have but not mandatory

• Basic Networking Knowledge ( VLAN, TCP, DHCP, IP/Mac addresses, switches and cable management)
• General knowledge of SOX Compliance is an asset.

You'll enjoy:

• A culture that celebrates performance
• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Plus benefits designed to keep you happy, healthy and fulfilled.
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee-led networks, social committees to sponsored sports teams
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Awesome office space in the heart of Amsterdam and multiple free lunches per week

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a