IT Support & Process Improvement Specialist

ORTEC; Zoetermeer; On-site; EUR 37,000 - 44,000; Full time

Benefits offered by this job

Performance-based bonus

Mobility allowance

NS Business Card

Abroad work policy

Home office setup

Job summary

ORTEC in Zoetermeer is seeking an IT Support Specialist who takes responsibility for quality, structure, and continuity within IT Support. You resolve incidents, monitor systems, and drive process improvements while coaching colleagues.

You will work from Zoetermeer with occasional visits to the Netherlands and Belgium, in a compact team where ownership and documentation are valued. English proficiency and a valid driving license are required.

Qualifications

• 3+ years of experience in a professional IT support environment.
• Strong documentation and knowledge transfer skills.
• Fluent in English, daily use in work.
• Able to take ownership and make decisions under pressure.

Responsibilities

• Handle complex IT incidents and service requests (1st and 2nd line).
• Own tickets from intake to structural resolution.
• Install, configure, and manage hardware and software.
• Manage assets, compliance, and documentation quality.
• Identify structural issues and translate into improvement actions.
• Automate and standardize recurring activities.
• Coach and provide technical support to less experienced colleagues.
• Contribute to international IT projects and collaboration.

Skills

3+ years IT support

English proficiency

Documentation

Ownership & decision making

Structured thinking

Tools

Zendesk

Freshdesk

PowerShell

Job description

ORTEC in Zoetermeer is seeking an IT Support Specialist who takes responsibility for quality, structure, and continuity within IT Support. You resolve incidents, monitor systems, and drive process improvements while coaching colleagues.

You will work from Zoetermeer with occasional visits to the Netherlands and Belgium, in a compact team where ownership and documentation are valued. English proficiency and a valid driving license are required.