IT Support Intern — End-User & Laptop Lifecycle

Catawiki; Amsterdam; Hybrid; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Catavoucher on joining

Catavoucher on birthday

Extra day off for life events

Job summary

Catawiki is recruiting an IT Support intern for our Amsterdam-based team. You will work across end-user support, device management, onboarding and offboarding, collaborating with a diverse group of stakeholders in a hybrid office setting.

The role emphasizes hands-on learning, documenting solutions, and sharing knowledge while developing strong communication and customer service abilities in a global marketplace environment.

Qualifications

• Fluent English required and Dutch language skills plus a willingness to learn.
• Basic technical knowledge and a hands-on approach are essential.
• Experience with Apple laptops is a plus.
• Strong communication and customer service orientation.
• Curiosity and eagerness to learn in a dynamic scale-up environment.

Responsibilities

• Provide end-user IT support as the first point of contact and resolve day-to-day issues.
• Coordinate with senior team members for complex problems and document solutions.
• Handle device management: provisioning, configuration, inventory, onboarding and offboarding.
• Maintain accurate process documentation and knowledge sharing.

Skills

Fluent in English

Apple laptops

Basic technical skills

Willingness to learn

Curious mindset

Hands-on

Detail oriented

Good communication

Customer service

Willingness to support

Questioning when needed

Education

Dutch university enrollment

Job description

Catawiki is recruiting an IT Support intern for our Amsterdam-based team. You will work across end-user support, device management, onboarding and offboarding, collaborating with a diverse group of stakeholders in a hybrid office setting.

The role emphasizes hands-on learning, documenting solutions, and sharing knowledge while developing strong communication and customer service abilities in a global marketplace environment.