IT Systems & Services Intern: End-User Support & Device

Catawiki; Amsterdam; Hybrid; EUR 13,000 - 20,000; Part time

Benefits offered by this job

€100 Catavoucher

€50 Catavoucher on birth- day

Extra day off per year

Leave for key life events

Hybrid work model

Job summary

Catawiki is seeking an IT Systems & Services Intern to gain hands-on experience in how an IT team operates within a business. The role is based in Amsterdam and offers exposure to both technical and non-technical stakeholders across the organisation.

You will learn employee lifecycle aspects from a support function perspective, contributing to productivity and IT service delivery while developing practical skills in end-user support and device provisioning.

Qualifications

• Currently enrolled at a Dutch university for the full internship.
• Strong communication and customer-service mindset.
• Willingness to learn and help across IT support tasks.
• Familiarity with Apple laptops is a plus.

Responsibilities

• End-user Support: serve as first contact for IT issues and resolve day-to-day problems.
• Device Management: provision and configure laptops; manage hardware logistics.
• Onboard new employees and set up accounts; offboard when needed.
• Document solutions and share knowledge with end-users.
• Maintain accurate process documentation.

Skills

Communication

Customer service

Willingness to learn

Curious mindset

Ask questions

Hands-on

Detail oriented

Technical basics

Apple laptops

Fluent English

Dutch required

Education

University enrollment (Dutch)

Job description

Catawiki is seeking an IT Systems & Services Intern to gain hands-on experience in how an IT team operates within a business. The role is based in Amsterdam and offers exposure to both technical and non-technical stakeholders across the organisation.

You will learn employee lifecycle aspects from a support function perspective, contributing to productivity and IT service delivery while developing practical skills in end-user support and device provisioning.