IT Support Intern

Jobtailor; Hilversum; On-site; EUR 26,000 - 40,000; Part time

Job summary

Jobtailor in Hilversum is seeking a motivated IT helpdesk trainee to provide first-line support for Pluxbox and related software. You will assist with installations, configurations, and updates, document resolutions, and log requests in the ticketing system.

The role emphasizes collaboration with development and IT teams, learning on the job, English proficiency, and a willingness to grow in a fast-paced environment; NL work authorization is required.

Qualifications

• Currently enrolled in or recently completed a relevant academic program.
• Basic understanding of software applications and their functionalities.
• Strong problem-solving skills with the ability to diagnose and troubleshoot software-related issues.
• Proficiency in English; knowledge of Dutch is a plus.
• Excellent communication skills and customer service orientation.
• Ability to work independently as well as part of a collaborative team.
• Detail-oriented with good organizational and time management skills.
• EU citizen or valid work permit for The Netherlands.
• Self-starter, creative, quality-driven, and a team player.

Responsibilities

• Provide first-line support to users via phone, email, or chat.
• Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, and metadata.
• Assist users in software installations, configurations, and updates.
• Log and track support requests in the ticketing system.
• Collaborate with development and IT support teams to identify recurring issues and suggest improvements.
• Maintain and update software documentation and user guides.
• Conduct software testing to reproduce issues and verify fixes.
• Escalate complex issues to senior IT support when needed.
• Participate in maintenance of IT infrastructure such as servers and networks.
• Collaborate with team members to ensure timely resolution and continuous improvement.
• Assist in training users on software usage and best practices.

Skills

English proficiency

Dutch knowledge

Customer service

Problem solving

Teamwork

Independent work

Time management

Willingness to learn

Education

IT-related studies

Job description

Responsibilities

• Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
• Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata.
• Assist users in software installations, configurations, and updates.
• Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
• Collaborate with development and IT support teams to identify recurring software issues and suggest improvements.
• Help maintain and update software documentation and user guides.
• Conduct software testing to reproduce issues and ensure fixes are effective.
• Escalate complex technical issues to senior IT support staff when necessary.
• Participate in the maintenance of IT infrastructure such as servers, networks, and other systems.
• Collaborate with other team members to ensure timely issue resolution and continuous improvement.
• Assist in training users on software usage and best practices to improve efficiency.

Requirements

• Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).
• A basic understanding of software applications and their functionalities.
• Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.
• Proficiency in English (both written and verbal); knowledge of Dutch is a plus.
• Excellent communication skills and customer service orientation.
• Ability to work independently as well as part of a collaborative team.
• Detail-oriented with good organizational and time management skills.
• Willingness to learn, adapt, and grow in a fast-paced IT environment.
• EU citizen or valid work permit for The Netherlands.
• Self-starter, creative, quality results driven, and should be a team player.