Frontline IT Support Intern — NoCode SaaS Helpdesk

Pluxbox BV; Hilversum; Hybrid; Confidential; Full time

Benefits offered by this job

Nice stipend

Great coffee and unlimited soft drink

Hybrid work model

Team outings and pizza parties

Job summary

Pluxbox BV in Hilversum is looking for a support technician who will provide first-line support to users while troubleshooting software-related issues.

The ideal candidate should be enrolled in or have completed a relevant academic program, possess strong problem-solving abilities, and have excellent communication skills. The role involves working in a supportive team and learning from experienced colleagues.

Pluxbox offers a hybrid work model with an energetic team atmosphere, creative freedom, and opportunities for personal growth.

Qualifications

• Strong problem-solving skills to diagnose software issues.
• Proficiency in English; Dutch is a plus.
• Detail-oriented with good organizational skills.

Responsibilities

• Provide first-line support to users via phone, email, or chat.
• Troubleshoot and resolve issues related to the Pluxbox platform.
• Collaborate with teams to ensure effective solutions.

Skills

Problem-solving skills

Communication skills

Customer service orientation

Detail-oriented

Ability to work independently

Education

Currently enrolled in or recently completed a relevant program

Tools

Linux

Ansible

Nginx

Job description

Pluxbox BV in Hilversum is looking for a support technician who will provide first-line support to users while troubleshooting software-related issues.

The ideal candidate should be enrolled in or have completed a relevant academic program, possess strong problem-solving abilities, and have excellent communication skills. The role involves working in a supportive team and learning from experienced colleagues.

Pluxbox offers a hybrid work model with an energetic team atmosphere, creative freedom, and opportunities for personal growth.