Front line IT support Intern.

Pluxbox BV; Hilversum; On-site; EUR 5,000 - 6,000; Part time

Benefits offered by this job

Training opportunities

Hybrid work model

Access to the latest technologies

Team outings and social events

Job summary

Pluxbox BV in Hilversum is seeking an IT Support Intern to provide first-line support for software-related issues. The role involves troubleshooting the Pluxbox platform and assisting users with installations and configurations.

Ideal candidates are pursuing a degree in a relevant field with strong problem-solving skills and a willingness to learn. The internship includes a stipend and the chance to work in a dynamic, international environment.

Qualifications

• Basic understanding of software applications and their functionalities.
• Proficiency in English, knowledge of Dutch is a plus.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide first-line support to users for software-related issues.
• Troubleshoot and resolve issues related to the Pluxbox platform.
• Log and track support requests through the company's ticketing system.

Skills

Problem-solving skills

Strong communication skills

Customer service orientation

Detail-oriented

Education

Currently enrolled in or recently completed a relevant academic program

Tools

Linux

Nginx

Ansible

Job description

Position Overview

Pluxbox is a cloud-based open platform (SaaS) for NoCode application development. We are looking for an IT Support Intern (stage) located in Hilversum, Netherlands.

Responsibilities

• Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
• Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata, Radio and ensure effective solutions.
• Assist users in software installations, configurations, and updates.
• Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
• Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.
• Help maintain and update software documentation and user guides.
• Conduct software testing to reproduce issues and ensure fixes are effective.
• Escalate complex technical issues to senior IT support staff when necessary.
• Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.
• Collaborate with other team members to ensure timely issue resolution and continuous improvement.
• Assist in training users on software usage and best practices to improve efficiency.

Requirements

• Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).
• A basic understanding of software applications and their functionalities.
• Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.
• Proficiency in English (both written and verbal); knowledge of Dutch is a plus.
• Excellent communication skills and customer service orientation.
• Ability to work independently as well as part of a collaborative team.
• Detail-oriented with good organizational and time-management skills.
• Willingness to learn, adapt, and grow in a fast-paced IT environment.
• EU citizen or valid work permit for The Netherlands.
• Self-starter, creative, quality results driven and should be a team player.
• Strong communication skills, work ethics and dedication.

Desirable Skills

• Familiarity with popular software applications, troubleshooting methodologies, and testing tools.
• Must have expertise in services (like nginx), linux, ansible.
• Basic knowledge of programming languages is a plus like Mongodb, mysql, Arangodb, Python, nodejs, javascript, typescript, php, ,bash, kubernetes.
• Understanding of software lifecycle and development processes (e.g., Agile, Scrum).
• Previous experience in software or IT support is an advantage but not required.
• Experience with remote desktop software or IT ticketing systems is a plus.

Benefits

• The opportunity to create business softwares for our clients and shaping up our products.
• Freedom to use the latest technologies to realise our vision.
• Being part of an enthusiastic, international, multidisciplinary team.
• An open environment to grow, learn and develop.
• Closely work with and for renowned international clients.
• A nice workplace at the Hilversum.
• NIce stipend.
• An outstanding working atmosphere.
• Great coffee and unlimited soft drink.
• Being part of a highly motivated team of professionals.
• Drinks: After a day of doing great things, don’t hesitate to grab a beer and enjoy your day.
• Hybrid work.
• Virtual games on Fridays, team outings, pizza parties.

Salary

EUR 500 per month

Contract

stage

Type vacature

Intern