Front line IT support Intern.

Pluxbox BV; Hilversum; On-site; Confidential; Full time

Benefits offered by this job

Nice stipend

Great coffee and unlimited soft drink

Hybrid work model

Team outings and pizza parties

Job summary

Pluxbox BV in Hilversum is looking for a support technician who will provide first-line support to users while troubleshooting software-related issues.

The ideal candidate should be enrolled in or have completed a relevant academic program, possess strong problem-solving abilities, and have excellent communication skills. The role involves working in a supportive team and learning from experienced colleagues.

Pluxbox offers a hybrid work model with an energetic team atmosphere, creative freedom, and opportunities for personal growth.

Qualifications

• Strong problem-solving skills to diagnose software issues.
• Proficiency in English; Dutch is a plus.
• Detail-oriented with good organizational skills.

Responsibilities

• Provide first-line support to users via phone, email, or chat.
• Troubleshoot and resolve issues related to the Pluxbox platform.
• Collaborate with teams to ensure effective solutions.

Skills

Problem-solving skills

Communication skills

Customer service orientation

Detail-oriented

Ability to work independently

Education

Currently enrolled in or recently completed a relevant program

Tools

Linux

Ansible

Nginx

Job description

Pluxbox offers a cloud-based open platform (SaaS) that makes it easy for them to develop applications in a NoCode manner. This helps them to stay ahead of the competition and be ready to catch the next wave. Pluxbox is an innovative and fast-growing IT company that operates worldwide for media companies such as NPO, VRT Audacy, News. UK and RTL. Find more information about the platform at Pluxbox.com/pluxboxplatform

Tasks

• Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
• Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata. radio and ensure effective solutions.
• Assist users in software installations, configurations, and updates.
• Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
• Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.
• Help maintain and update software documentation and user guides.
• Conduct software testing to reproduce issues and ensure fixes are effective.
• Escalate complex technical issues to senior IT support staff when necessary.
• Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.
• Collaborate with other team members to ensure timely issue resolution and continuous improvement.
• Assist in training users on software usage and best practices to improve efficiency.

Requirements

• Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).
• A basic understanding of software applications and their functionalities.
• Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.
• Proficiency in English (both written and verbal); knowledge of Dutch is a plus.
• Excellent communication skills and customer service orientation.
• Ability to work independently as well as part of a collaborative team.
• Detail-oriented with good organizational and time-management skills.
• Willingness to learn, adapt, and grow in a fast-paced IT environment.
• EU citizen or valid work permit for The Netherlands
• Self-starter, creative, quality results driven and should be a team player
• Strong communication skills, work ethics and dedication

Desirable Skills

• Familiarity with popular software applications, troubleshooting methodologies, and testing tools.
• Must have expertise in services (like nginx), linux, ansible
• Basic knowledge of programming languages is a plus like Mongodb, mysql, Arangodb, Python, nodejs, javascript, typescript, php, ,bash, kubernetes
• Understanding of software lifecycle and development processes (e.g., Agile, Scrum).
• Previous experience in software or IT support is an advantage but not required.
• Experience with remote desktop software or IT ticketing systems is a plus.

Benefits

At Pluxbox you get the freedom and responsibility to develop our Platform in an increasingly attractive, faster and user-friendly way. This means that you get the space to introduce and develop creative ideas in an environment that is more like a startup than a corporate office.

• The opportunity to create business softwares for our clients and shaping up our products.
• Freedom to use the latest technologies to realise our vision
• Being part of an enthusiastic, international, multidisciplinary team
• An open environment to grow, learn and develop
• Closely work with and for renowned international clients

We can give you an opportunity to work inside a team that develops and delivers software used around the globe, on a scale you probably did not see before. We offer you a chance to keep learning, help new colleagues and evolve within an organisation that is growing.

• A nice workplace at the Hilversum.
• NIce stipend.
• An outstanding working atmosphere.
• Great coffee and unlimited soft drink.
• Being part of a highly motivated team of professionals.
• Drinks: After a day of doing great things, don’t hesitate to grab a beer and enjoy your day.
• Hybrid work.
• Virtual games on Fridays, team outings, pizza parties.