IT Support Center Analyst – Global 1st/2nd Line Support

Ritchie Bros.; Breda; On-site; EUR 42,000 - 56,000; Full time

Job summary

The IT Support Center Analyst at Ritchie Bros. European Headquarters in Breda provides 1st and 2nd line end-user support by phone, email, and in person.

It also handles onsite maintenance, support during sales, and day-to-day operational tasks to ensure smooth IT service delivery. The role requires strong communication, analytical and problem-solving skills to identify and resolve malfunctions and to make recommendations for efficient IT systems at auction sites.

Qualifications

• IT-related education or industry certification required or preferred.
• ITIL certification or industry knowledge preferred.
• Minimum 3–5 years in IT Support/Operations or similar role.

Responsibilities

• Respond to IT support requests in person, by phone, or electronically and advise on actions.
• Log, track and monitor requests using the ITSM tool.
• Solve issues with 2nd/3rd level IT staff for applications and infrastructure.
• Communicate effectively with all company levels and manage expectations.
• Prioritize queues and monitor urgent incidents for timely resolution.
• Document resolutions and contribute to knowledge articles.

Skills

Customer service

English communication

Problem solving

Multi-tasking

Teamwork

Education

IT-related education

ITIL certification

Tools

Windows

Mac OS

Job description

The IT Support Center Analyst at Ritchie Bros. European Headquarters in Breda provides 1st and 2nd line end-user support by phone, email, and in person.

It also handles onsite maintenance, support during sales, and day-to-day operational tasks to ensure smooth IT service delivery. The role requires strong communication, analytical and problem-solving skills to identify and resolve malfunctions and to make recommendations for efficient IT systems at auction sites.